Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250415003428565
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 15 Apr 2025 12:23:01 -0700

Hello Michelle,

Thank you for reaching out.

Upon checking with FedEx, your order with the tracking number 287451866288 has been delivered on 04/14/2025.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: michelle racine

Customer Order Number: 200013160010488

Purchase Order No: 109010168362712

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Regency Heights Twin Size Comforter Sets with Pillow Shams, Reversible, Navy/Blue, 2-Piece, Bed Size: Twin/Twin-XL, Actual Color: Navy/Blue/5450650841

Agent message:   Hi Seller,
Customer called in that the order was delivered but she did not received ite, please help us to process the replacement. Thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team