From: "info@designerliving.com" Date: Mon, 07 Apr 2025 08:08:29 -0700 Subject: RE:Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250304003227176 Message-Id: To: "c-1616C21D8F884D3CB7F210CC6577810C@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Crystal,

We sincerely apologize for the delay in getting back to you. Unfortun= ately, we experienced a system glitch and were unable to receive your respo= nse.

The replacement has now been processed and should arrive within= 5-7 business days. Your replacement order number is CS0000095595.

W= e truly appreciate your patience and understanding, and once again, we apol= ogize for any inconvenience this may have caused.

Sincerely,

Giselle

Designer Living Customer Service

info@designerliving.com

=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hello my address is is 2720Lind Ave Clovis ca 93612

Sent = from my iPhone

On Apr 4, 2025, at 12:44=E2=80=AF= PM, Designer Living Inc.

=EF=BB=BF
Hello C= rystal,

We sincerely apologize for the delay in getting b= ack to you. Unfortunately, we experienced a system glitch and were unable t= o receive your response.

The replacement has now been pro= cessed and should arrive within 5-7 business days. Your replacement order n= umber is CS0000095595.

We truly appreciate your patience = and understanding, and once again, we apologize for any inconvenience this = may have caused.

Sincerely,
Giselle
=
Designer Living Customer Service
info@designerliving.com
=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D
2720 Lind Ave apt A Clovis ca 93612
Sent f= rom my iPhone

On Mar 14, 2025, at 9:08=E2=80=AFA= M, Designer Living Inc.
=EF=BB=BF
Hello Crystal,

We=E2=80=99re sorry to hear that. Unfortu= nately, we=E2=80=99re unable to process a refund at this time as FedEx has = confirmed the package has been delivered. However, we=E2=80=99d be happy to= offer a one-time courtesy replacement. If that works for you, please provi= de your shipping address.
=

Si= ncerely,
Giselle
=
Designer Living Customer Service
=
in= fo@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
I can send you the pict= ure where the package went to. It=E2=80=99s not my house. Nobody got it. No= ne of my family members received the package.
Sent from my iPhon= e

On Mar 13, 2025, at 3:16=E2=80=AFPM, Designer = Living Inc.
=EF=BB=BF
Hello -

We checked the address and it was correct. = We ask that you first check= with other family members, neighbors and around the outside of your home t= o ensure the package was not misplaced.

Sincerely,
Jerson
Designer Living Customer Servic= e
info@designerl= iving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Hello I want to s= ee if you guys have anything on my refund
Sent from my iPhone

On Mar 5, 2025, at 12:51=E2=80=AFPM, Crystal Lopez=
=EF=BB=BFThe package went to the wrong address = and here=E2=80=99s a picture of my front door

Sent from my iPhone

On Mar 5, 2025, at 11:46=E2= =80=AFAM, Designer Living Inc.
=EF=BB=BF
H= i -

Can i have it

Thanks,,
= Jerson
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D
Walmart has the picture if you want me to gi= ve it to you I can get it but it=E2=80=99s two different area
Se= nt from my iPhone

On Mar 5, 2025, at 7:48=E2=80=AF= AM, s-1616C21D8F884D3CB7F210CC6577810C@relay.walmart.com wrote:

=EF=BB=BF
You have a message from Designer = Living Inc. - Walmart.com

Sales Order Id: 200012970787042
Item: Intelligent Design Twin/Twin XL Size Comforter Sets, 3-Piece Vel= vet Bedding Set for All Seasons, Black Comforter Bed Set with Decor Pillow = for College Dorm

Hello -

We= checked the address and it was correct. We ask that you first check with other family members, n= eighbors and around the outside of your home to ensure the package was not = misplaced.

Sincerely,
Jerson
Designer Li= ving Customer Service
i= nfo@designerliving.com

=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.

** THIS IS A= N ESCALATION **

This is Walmart Customer Care, contacting= you on behalf of the customer for the order below. The customer is receivi= ng a copy of this message.

Customer Name: Crystal lopez
Customer Order Number: 20= 0012970787042
Purchase Order No: 10900588424542= 2
Reason for Contact: Delivered to Wrong Loca= tion/LAD
Item name/number: Intelligent Desig= n Twin/Twin XL Size Comforter Sets, 3-Piece Velvet Bedding Set for All Seas= ons, Black Comforter Bed Set with Decor Pillow for College Dorm/688457650
Agent message: The cx didn't receive the = product. The picture shows that it is delivered to an incorrect address. Th= e cx would like a refund on this.

Wha= t you need to do now:
1. Reply to this message to contact th= e customer, and do so within 48 hours, per the guidelines outlined in the <= a href=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Custom= er_Service_Requirements">Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Servi= ce Team

<= p>
=