From: "info@designerliving.com" <info@designerliving.com>
Date: Fri, 04 Apr 2025 07:47:44 -0700
Subject: RE:Re: Re: Re: Re: Re: Re: Re: Please contact the customer -
 Delivered to Wrong Location/LAD #Ref 20250325003227804
Message-Id: <69HN7WGHTPU4.MGGRKOP2HPWE3@eecuswebserver2>
To: "c-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com"
	<c-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com>
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<p>You&#39;re welcome!</p><p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p></p><p>Ok, thank =
you.</p><p><br/></p><p>On Thu, Apr 3, 2025 at 5:32=E2=80=AFPM Designer Livi=
ng Inc. &lt;<a href=3D"mailto:s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walm=
art.com">s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com</a>&gt; wrote=
:<br/></p><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8=
ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-le=
ft-color:rgb(204,204,204)"><p>Hello Kathryn,</p><p><br/></p><p>Thank you fo=
r confirming your shipping address. Your replacement order number is CS0000=
095559.</p><p><br/></p><p>Sincerely,&nbsp;</p><p>Giselle&nbsp;</p><p>Design=
er Living Customer Service&nbsp;</p><p><a href=3D"mailto:info@designerlivin=
g.com" target=3D"_blank">info@designerliving.com</a></p><p>=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p=
><br/></p><p><a href=3D"https://www.google.com/maps/search/405+bainbridge+c=
ourt+apt+12+Lexington+Kentucky+40509?entry=3Dgmail&source=3Dg">405 bainbrid=
ge court apt 12 Lexington Kentucky 40509</a><br/></p><p>On Thu, Apr 3, 2025=
 at 12:50=E2=80=AFPM Designer Living Inc. &lt;<a href=3D"mailto:s-335958C3E=
F3F4F578B3C8AB4CA2B9DE0@relay.walmart.com" target=3D"_blank">s-335958C3EF3F=
4F578B3C8AB4CA2B9DE0@relay.walmart.com</a>&gt; wrote:<br/></p><blockquote c=
lass=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1p=
x;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,20=
4)"><p>Hello Kathryn,</p><p><br/></p><p>Please let us know your complete sh=
ipping address. Please include the city, state, and zip code so we can proc=
eed with the replacement.</p><p><br/></p><p>Sincerely,&nbsp;</p><p>Giselle&=
nbsp;</p><p>Designer Living Customer Service&nbsp;</p><p><a href=3D"mailto:=
info@designerliving.com" target=3D"_blank">info@designerliving.com</a></p><=
p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br/></p><p><a href=3D"https://www.google.co=
m/maps/search/405+bainbridge+court+APT+12?entry=3Dgmail&source=3Dg">405 bai=
nbridge court APT 12</a>&nbsp;</p><p><br/></p><p>On Wed, Apr 2, 2025 at 5:5=
3=E2=80=AFPM Designer Living Inc. &lt;<a href=3D"mailto:s-335958C3EF3F4F578=
B3C8AB4CA2B9DE0@relay.walmart.com" target=3D"_blank">s-335958C3EF3F4F578B3C=
8AB4CA2B9DE0@relay.walmart.com</a>&gt; wrote:<br/></p><blockquote class=3D"=
gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;border=
-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><p>H=
ello Kathryn,</p><p><br/></p><p>We can offer a&nbsp;one-time courtesy repla=
cement for you . If you would like to proceed, please confirm your shipping=
 address.</p><p><br/></p><p>Sincerely,&nbsp;</p><p>Giselle&nbsp;</p><p>Desi=
gner Living Customer Service&nbsp;</p><p><a href=3D"mailto:info@designerliv=
ing.com" target=3D"_blank">info@designerliving.com</a></p><p><br/></p><p>=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D</p><p><br/></p><p>So not only did I not get my package, but I=E2=80=
=99m not receiving my money back either. Where is corporate=E2=80=99s numbe=
r or something like that because this is unacceptable.</p><p><br/></p><p>On=
 Wed, Apr 2, 2025 at 4:40=E2=80=AFPM Kathryn love &lt;<a href=3D"mailto:kat=
hrynlove83@gmail.com" target=3D"_blank">kathrynlove83@gmail.com</a>&gt; wro=
te:<br/></p><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0=
.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-=
left-color:rgb(204,204,204)"><p>How are we unable when that wasn=E2=80=99t =
even my porch and it didn=E2=80=99t get delivered to me</p><p><br/></p><p>O=
n Tue, Apr 1, 2025 at 12:24=E2=80=AFPM Designer Living Inc. &lt;<a href=3D"=
mailto:s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com" target=3D"_bla=
nk">s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com</a>&gt; wrote:<br/=
></p><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;bo=
rder-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-co=
lor:rgb(204,204,204)"><p>Hello Kathryn,</p><p><br/></p><p>Unfortunately, we=
 have received notification that FedEx has declined the claim, and as a res=
ult, we are unable to proceed with a refund for your order.</p><p><br/></p>=
<p>We truly understand how disappointing this may be, and we apologize for =
any inconvenience this may have caused.</p><p><br/></p><p>Sincerely,&nbsp;<=
/p><p>Giselle&nbsp;</p><p>Designer Living Customer Service&nbsp;</p><p><a h=
ref=3D"mailto:info@designerliving.com" target=3D"_blank">info@designerlivin=
g.com</a></p><p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br/></p><p>Yes can I just be=
 issued a refund on this has just taken too long and I don=E2=80=99t even w=
ant the covers anymore&nbsp;</p><p><br/></p><p>On Tue, Mar 25, 2025 at 5:28=
=E2=80=AFPM Designer Living Inc. &lt;<a href=3D"mailto:s-335958C3EF3F4F578B=
3C8AB4CA2B9DE0@relay.walmart.com" target=3D"_blank">s-335958C3EF3F4F578B3C8=
AB4CA2B9DE0@relay.walmart.com</a>&gt; wrote:<br/></p><blockquote class=3D"g=
mail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;border-=
left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><p st=
yle=3D"margin-top:1px;margin-bottom:1px;background-image:none;background-po=
sition:0% 0%;background-size:auto;background-repeat:repeat;background-origi=
n:padding-box;background-clip:border-box"><span style=3D"font-family:Arial;=
font-size:16px">Hello Kathryn,</span></p><p style=3D"margin-top:1px;margin-=
bottom:1px;background-image:none;background-position:0% 0%;background-size:=
auto;background-repeat:repeat;background-origin:padding-box;background-clip=
:border-box"><span style=3D"font-family:Arial;font-size:16px"><br/></span><=
/p><p style=3D"margin-top:1px;margin-bottom:1px;background-image:none;backg=
round-position:0% 0%;background-size:auto;background-repeat:repeat;backgrou=
nd-origin:padding-box;background-clip:border-box"><span style=3D"font-famil=
y:Arial;font-size:16px">Thank you for sending the photo.<br/><br/></span></=
p><p style=3D"margin-top:1px;margin-bottom:1px;background-image:none;backgr=
ound-position:0% 0%;background-size:auto;background-repeat:repeat;backgroun=
d-origin:padding-box;background-clip:border-box"><span style=3D"font-family=
:Arial;font-size:16px">We have opened a lost package investigation with Fed=
Ex. Generally, this will take anywhere between 1-8 business days to resolve=
; however, it can be completed sooner. Once FedEx completes their investiga=
tion, they will notify us of the results; and we in turn will contact you w=
ith an update. We appreciate your patience while the investigation is in pr=
ogress. Thank you!</span></p><p style=3D"margin-top:1px;margin-bottom:1px">=
<span style=3D"font-family:Arial;font-size:16px">&nbsp;</span></p><p style=3D=
"margin-top:1px;margin-bottom:1px;background-image:none;background-position=
:0% 0%;background-size:auto;background-repeat:repeat;background-origin:padd=
ing-box;background-clip:border-box"><span style=3D"font-family:Arial;font-s=
ize:16px">Sincerely,</span></p><p style=3D"margin-top:1px;margin-bottom:1px=
;background-image:none;background-position:0% 0%;background-size:auto;backg=
round-repeat:repeat;background-origin:padding-box;background-clip:border-bo=
x"><span style=3D"font-family:Arial;font-size:16px">Giselle</span></p><p st=
yle=3D"margin-top:1px;margin-bottom:1px;background-image:none;background-po=
sition:0% 0%;background-size:auto;background-repeat:repeat;background-origi=
n:padding-box;background-clip:border-box"><span style=3D"font-family:Arial;=
font-size:16px">Designer Living Customer Service</span></p><p style=3D"marg=
in-top:1px;margin-bottom:1px;background-image:none;background-position:0% 0=
%;background-size:auto;background-repeat:repeat;background-origin:padding-b=
ox;background-clip:border-box"><a href=3D"mailto:info@designerliving.com" t=
arget=3D"_blank"><span style=3D"text-decoration:underline"><span style=3D"f=
ont-family:Arial;color:rgb(0,0,255)">info@designerliving.com</span></span><=
/a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D</p><p><br/></p><p><img/></p><p><br/></p><p><br/></p><=
p>On Tue, Mar 25, 2025 at 3:52=E2=80=AFPM Designer Living Inc. &lt;<a href=3D=
"mailto:s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com" target=3D"_bl=
ank">s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com</a>&gt; wrote:<br=
/></p><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;b=
order-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-c=
olor:rgb(204,204,204)"><p>Hello Kathryn,</p><p><br/></p><p>Please send us a=
 photo of your front door. Thank you!</p><p><br/></p><p>Sincerely,&nbsp;</p=
><p>Giselle&nbsp;</p><p>Designer Living Customer Service&nbsp;</p><p><a hre=
f=3D"mailto:info@designerliving.com" target=3D"_blank">info@designerliving.=
com</a></p><p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br/></p><p>It was delivered to =
the wrong house, the delivery photo is not my porch.&nbsp;</p><p><br/></p><=
p>On Tue, Mar 25, 2025 at 3:30=E2=80=AFPM <a href=3D"mailto:info@designerli=
ving.com" target=3D"_blank">info@designerliving.com</a> &lt;<a href=3D"mail=
to:s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com" target=3D"_blank">=
s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com</a>&gt; wrote:<br/></p=
><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border=
-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:=
rgb(204,204,204)"><p>You have a message from Designer Living Inc. - Walmart=
.com &nbsp;</p><p><br/></p><hr/><p><br/></p><p><strong> Sales Order Id: </s=
trong>&nbsp;200012941759441</p><p><strong> Item: </strong>&nbsp; Intelligen=
t Design King/Cal King Size Comforter Sets, 4-Piece Velvet Bedding Set for =
All Seasons, Blush Comforter Bed Set with Decor Pillow</p><p><br/></p><p><b=
r/></p><p>Hello Kathryn&nbsp;/ Walmart-</p><p>&nbsp;</p><p>Thank you for yo=
ur email.&nbsp; Upon checking with FedEx, your order#: 200012941759441/ Pur=
chase order #:&nbsp;109008077053369&nbsp;with the tracking#:&nbsp;772884685=
064 has been delivered on 03/25/2025.&nbsp; We ask that you first check wit=
h other family members, neighbors and around the outside of your home to en=
sure the package was not misplaced.&nbsp;</p><p>&nbsp;</p><p>Sincerely,</p>=
<p>Jerson</p><p>Designer Living Customer Service</p><p>1-888-879-8790</p><p=
><a href=3D"mailto:info@designerliving.com" target=3D"_blank">info@designer=
living.com</a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br/></p><p>Dear Designer Living In=
c.&nbsp;</p><p><br/></p><p>** THIS IS AN ESCALATION **</p><p><br/></p><p>Th=
is is Walmart Customer Care, contacting you on behalf of the customer for t=
he order below. The customer is receiving a copy of this message.</p><p><br=
/></p><p><strong> Customer Name:</strong>&nbsp;Kathryn Love</p><p><strong>C=
ustomer Order Number:</strong>&nbsp;200012941759441</p><p><strong>Purchase =
Order No:</strong>&nbsp;109008077053369</p><p><strong> Reason for Contact: =
</strong>&nbsp;Delivered to Wrong Location/LAD</p><p><strong> Item name/num=
ber: </strong>&nbsp; Intelligent Design King/Cal King Size Comforter Sets, =
4-Piece Velvet Bedding Set for All Seasons, Blush Comforter Bed Set with De=
cor Pillow/381066668</p><p><strong> Agent message: </strong>&nbsp; order ma=
rked delivered but cx did not get it, contact the customer and either sent =
the item or initiate a refund.</p><p><br/></p><p><br/></p><p><strong>What y=
ou need to do now:</strong></p><p>1. Reply to this message to contact the c=
ustomer, and do so within 48 hours, per the guidelines outlined in the <a h=
ref=3D"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_=
Service_Requirements" target=3D"_blank">Marketplace Seller Customer Care Re=
quirements.</a>
 <br/> 2. If there has been no reply to this communication within 48 hours,=
 Walmart may proactively refund the customer.</p><p><br/></p><p><br/></p><p=
>Thank you,&nbsp;<br/> Your Walmart Customer Care Team</p><p><br/></p><p><i=
mg width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o=
/eJwczF1qhDAQAODTmEeZzOT3IQ-aKhT2obQnCM5kG3CzYMXS2xf2Ah-nUskZUZK0NxgxWqfVdx=
Lvq64S66aRCaGCrqV4t5Ewe2dUSwhogdDqCA70aMT64E0RBgzs9WDgkL38jb9lf5TjHLfnQ7W-N=
ZZ-vnMistGGTMtKq1mtDzPlMM0mTzjHtwXUkVqvz8EAy0-7dzn2drV-fzlnyjl_DDR9Lbfb8qmu=
hP8BAAD__z2pOgI"/></p><p><br/></p><hr/><p><br/></p><p>Walmart Customer Serv=
ice Team</p><p><br/></p><img width=3D"1" height=3D"1" alt=3D"" src=3D"http:=
//cccp.relay.walmart.com/o/eJwczE1qhTAQAODTmKWMmRlNFlloqtBFaenPASZm7JOqDyS8=
4u0LvcCXgyzYkhoNTUfWYwOA5haypEVJnG8ZF9CWWSkvDLlz1FhkswYLlgEtNx4BsE4pzQSztK4=
jUpsqglM3uepf2XY5Sz3fd7Me85r1KM85ILJnF3GccKKJOzdgdP1AsbeDfxrBnOFHyu28ju3-UI=
cVwfcu6_bvlBBjfKuwj18fn68v47t5BPsXAAD__5O0Ojk"/></blockquote><p><img width=3D=
"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJwczEtqwz=
AQANDTWEsjzYw-XmhhqzYUsijtCSbWKBU4Cqgmpbcv5AIvRy7oSJRE4wkmNDoE9R1d8U5II-_eG=
SIGvpIB9lysBJevqkbQYDWCNRMa8KM1u4XiTShExWMYSHc5-G_85ePO_Rz3x13Vttcs7XzPEdFO=
NiRcN9xosz4smMK8UJphmd5WrXqsrTwG0ll-6q1JP-qzttvLOWNK6WPA-Wu9XNZP9YzwHwAA___=
fMTlv"/></p><img width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay=
.walmart.com/o/eJwczE1qhDAUAODTmKUk70dfFlloqtBFaenPATLJS0eqDohMmdsXeoGvhFSx=
IzUaXE_gERDIXIPKpSBLX8CqQ-yqI6sVRMRL5pLNEsACWwR2nsFSq-qqZ8ldteDZXxqyh67p0f6=
mdUvH2ebbZpY9L0X387kERPYsEacZZ5q5lxGjDCPFAUb_NFlzhJ90Xo_Hvt7uKtiQ_d7Ssv47Z4=
gxvjU4xK-Pz9eX6d3cA_wFAAD__1NUOdY"/></blockquote><p><img width=3D"1" height=
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