Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250404003228098
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 04 Apr 2025 07:25:02 -0700

Hello Catherine / Walmart-

Thank you for your email. We are sorry for the damage item that you have received . Can you please send us pictures of the items that were delivered. Thank you!

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Catherine Woods

Customer Order Number: 200012905898382

Purchase Order No: 109008489743295

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Madison Park Lafael Floral Motif 9-Piece Queen Reversible Cotton Sheets Comforter Set, Purple/172648698

Agent message:   hi, please get in contact with the customer and send them replacement on this item that has a defect in it, its missing a part where its not printed.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team