From: "info@designerliving.com" Date: Thu, 03 Apr 2025 09:50:28 -0700 Subject: RE:Re: Re: Re: Re: Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250325003227804 Message-Id: To: "c-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Kathryn,

Please let us know your complete shippi= ng address. Please include the city, state, and zip code so we can proceed = with the replacement.

Sincerely,

Giselle = ;

Designer Living Customer Service

info@designerliving.co= m

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

405 bainbridge court APT 12&nbs= p;

On Wed, Apr 2, 2025 at 5:53=E2=80=AFPM Designer Living= Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com> wrote:<= br/>

Hello Kathryn,

We can offer a= one-time courtesy replacement for you . If you would like to proceed,= please confirm your shipping address.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving= .com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

So not only did I= not get my package, but I=E2=80=99m not receiving my money back either. Wh= ere is corporate=E2=80=99s number or something like that because this is un= acceptable.

On Wed, Apr 2, 2025 at 4:40=E2=80=AFPM Kathry= n love <kat= hrynlove83@gmail.com> wrote:
How are we = unable when that wasn=E2=80=99t even my porch and it didn=E2=80=99t get del= ivered to me

On Tue, Apr 1, 2025 at 12:24=E2=80=AFPM Desi= gner Living Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@rela= y.walmart.com> wrote:
Hello Kathryn,
=

Unfortunately, we have received notification that FedEx has = declined the claim, and as a result, we are unable to proceed with a refund= for your order.

We truly understand how disappointing th= is may be, and we apologize for any inconvenience this may have caused.
=

Sincerely,
Giselle
Designer Living C= ustomer Service
info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Yes can I just be issued a refund on this has just taken to= o long and I don=E2=80=99t even want the covers anymore

On Tue, Mar 25, 2025 at 5:28=E2=80=AFPM Designer Living Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com> wrote= :
<= span style=3D"font-family:Arial;font-size:16px">Hello Kathryn,

Thank you for sendi= ng the photo.

We have opened a los= t package investigation with FedEx. Generally, this will take anywhere betw= een 1-8 business days to resolve; however, it can be completed sooner. Once= FedEx completes their investigation, they will notify us of the results; a= nd we in turn will contact you with an update. We appreciate your patience = while the investigation is in progress. Thank you!

Sincerely,
Giselle
= Designer Living Customer S= ervice
info@= designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

On Tue, Mar 25, 2025 at 3:52=E2=80=AFPM = Designer Living Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@= relay.walmart.com> wrote:
Hello Kathryn,=

Please send us a photo of your front door. Thank you!

Sincerely,
Giselle
Designer Living = Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

It was delivered to the wrong house, the delivery photo is = not my porch.

On Tue, Mar 25, 2025 at 3:30=E2=80=AF= PM info@design= erliving.com <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@rela= y.walmart.com> wrote:
You have a message= from Designer Living Inc. - Walmart.com

Sales Order Id: 200012941759441
Item: Intelligent Design King/Cal King Size Comforter S= ets, 4-Piece Velvet Bedding Set for All Seasons, Blush Comforter Bed Set wi= th Decor Pillow

Hello Kathryn / Walmart-=

Thank you for your email. Upon checking with FedE= x, your order#: 200012941759441/ Purchase order #: 109008077053369&nbs= p;with the tracking#: 772884685064 has been delivered on 03/25/2025.&n= bsp; We ask that you first check with other family members, neighbors and a= round the outside of your home to ensure the package was not misplaced.&nbs= p;

Sincerely,
Jerson
Designer Living Custome= r Service
1-888-879-8790
info@designerliving.com
=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.

** THIS IS A= N ESCALATION **

This is Walmart Customer Care, contacting= you on behalf of the customer for the order below. The customer is receivi= ng a copy of this message.

Customer Name: Kathryn Love
Customer Order Number: 200= 012941759441
Purchase Order No: 109008077053369=
Reason for Contact: Delivered to Wrong Locat= ion/LAD
Item name/number: Intelligent Design= King/Cal King Size Comforter Sets, 4-Piece Velvet Bedding Set for All Seas= ons, Blush Comforter Bed Set with Decor Pillow/381066668
Age= nt message: order marked delivered but cx did not get it, c= ontact the customer and either sent the item or initiate a refund.

What you need to do now:
1. Re= ply to this message to contact the customer, and do so within 48 hours, per= the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team