From: "info@designerliving.com" Date: Wed, 02 Apr 2025 14:53:06 -0700 Subject: RE:Re: Re: Re: Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250325003227804 Message-Id: To: "c-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Kathryn,

We can offer a one-time courtesy replacement for you . If you wo= uld like to proceed, please confirm your shipping address.

<= p>Sincerely,

Giselle

Designer Living Customer Servi= ce

info@designerliving.com

=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

So not only did I not get my package, but I=E2=80=99m not receiving= my money back either. Where is corporate=E2=80=99s number or something lik= e that because this is unacceptable.

On Wed, Apr 2, 2025 = at 4:40=E2=80=AFPM Kathryn love <kathrynlove83@gmail.com> wrote:

How = are we unable when that wasn=E2=80=99t even my porch and it didn=E2=80=99t = get delivered to me

On Tue, Apr 1, 2025 at 12:24=E2=80=AF= PM Designer Living Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9D= E0@relay.walmart.com> wrote:
Hello Kathr= yn,

Unfortunately, we have received notification that Fed= Ex has declined the claim, and as a result, we are unable to proceed with a= refund for your order.

We truly understand how disappoin= ting this may be, and we apologize for any inconvenience this may have caus= ed.

Sincerely,
Giselle
Designer L= iving Customer Service
info@designerliving.com

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

Yes can I just be issued a refund on this has just ta= ken too long and I don=E2=80=99t even want the covers anymore
<= br/>
On Tue, Mar 25, 2025 at 5:28=E2=80=AFPM Designer Living Inc. <= ;s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com>= ; wrote:
Hello Kathryn,

Thank you fo= r sending the photo.

We have opene= d a lost package investigation with FedEx. Generally, this will take anywhe= re between 1-8 business days to resolve; however, it can be completed soone= r. Once FedEx completes their investigation, they will notify us of the res= ults; and we in turn will contact you with an update. We appreciate your pa= tience while the investigation is in progress. Thank you!

Sincerely,
Giselle
Designer Living Cu= stomer Service
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

=

On Tue, Mar 25, 2025 at 3:52=E2= =80=AFPM Designer Living Inc. <s-335958C3EF3F4F578B3C8AB4= CA2B9DE0@relay.walmart.com> wrote:
Hello= Kathryn,

Please send us a photo of your front door. Than= k you!

Sincerely,
Giselle
Designe= r Living Customer Service
info@designerliving.com

=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

It was delivered to the wrong house, the delivery = photo is not my porch.

On Tue, Mar 25, 2025 at 3:30= =E2=80=AFPM in= fo@designerliving.com <s-335958C3EF3F4F578B3C8AB4CA2B= 9DE0@relay.walmart.com> wrote:
You have = a message from Designer Living Inc. - Walmart.com

Sales Order Id: 200012941759441
Item: Intelligent Design King/Cal King Size Co= mforter Sets, 4-Piece Velvet Bedding Set for All Seasons, Blush Comforter B= ed Set with Decor Pillow

Hello Kathryn /= Walmart-

Thank you for your email. Upon checking = with FedEx, your order#: 200012941759441/ Purchase order #: 1090080770= 53369 with the tracking#: 772884685064 has been delivered on 03/2= 5/2025. We ask that you first check with other family members, neighb= ors and around the outside of your home to ensure the package was not mispl= aced.

Sincerely,
Jerson
Designer Livin= g Customer Service
1-888-879-8790
info@designerliving.com
=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

Dear Designer Living Inc.

** = THIS IS AN ESCALATION **

This is Walmart Customer Care, c= ontacting you on behalf of the customer for the order below. The customer i= s receiving a copy of this message.

Customer Nam= e: Kathryn Love
Customer Order Number:= 200012941759441
Purchase Order No: 109008= 077053369
Reason for Contact: Delivered to Wr= ong Location/LAD
Item name/number: Intellige= nt Design King/Cal King Size Comforter Sets, 4-Piece Velvet Bedding Set for= All Seasons, Blush Comforter Bed Set with Decor Pillow/381066668
Agent message: order marked delivered but cx did not = get it, contact the customer and either sent the item or initiate a refund.=

What you need to do now:
1. Reply to this message to contact the customer, and do so within 48 h= ours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team

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