From: "info@designerliving.com" <info@designerliving.com>
Date: Wed, 02 Apr 2025 12:24:51 -0700
Subject: RE:RE:RE:Mattress topper not expanding   #Ref 20250314003427466
Message-Id: <1AGU1GJXSPU4.PDDDTP7RVCJ03@eecuswebserver2>
To: "tom.shively@sbcglobal.net" <tom.shively@sbcglobal.net>
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
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<p>Hello Tom,</p><p><br/></p><p>Thank you for sending the video. If the iss=
ue has not been resolved by next week, please feel free to reach out to us =
again. We truly appreciate the update.</p><p><br/></p><p>Sincerely,&nbsp;</=
p><p>Giselle&nbsp;</p><p>Designer Living Customer Service&nbsp;</p><p>info@=
designerliving.com</p><p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p></p><p>Thank you for=
 getting back to me. As of now the latest topper has expanded in some place=
s, but not all. I&#39;m willing to give it a couple more days, but I am sta=
rting to&nbsp; think it is done expanding. I have enclosed a video of the s=
econd topper.</p><p><br/></p><p>Tom Shively&nbsp;</p><p><br/></p><p>On Apr =
1, 2025 11:46 AM, info@designerliving.com wrote:<br/></p><blockquote class=3D=
"quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:=
1ex"><p>Hello Tom,</p><p><br/></p><p>I=E2=80=99m truly sorry to hear about =
the issue you=E2=80=99re experiencing. I just wanted to confirm, has the it=
em still not expanded as of now? If not, please send us a short video of th=
e item. Thank you!</p><p><br/></p><p>Sincerely,&nbsp;</p><p>Giselle&nbsp;</=
p><p>Designer Living Customer Service&nbsp;</p><p>info@designerliving.com</=
p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D</p><p><br/></p><p>Hello Giselle,&nbsp;</p><p><br/></p><p>Th=
e replacement mattress topper arrived, and it had been allowed to expand fo=
r well over 72 hours, and unfortunately, it has not expanded. We have let t=
he other one remain out and flat through all this time and it also has not =
expanded. Pictures of the replacement is attached.</p><p><br/></p><p>Please=
 advise.&nbsp;</p><p><br/></p><p>Tom Shively&nbsp;</p><p><br/></p><p><br/><=
/p><p><br/></p><p>On Mar 14, 2025 3:43 PM, info@designerliving.com wrote:<b=
r/></p><blockquote style=3D"margin:0 0 0 0.8ex;border-left:1px #ccc solid;p=
adding-left:1ex"><p><span style=3D"font-family:&#39;arial&#39; , sans-serif=
">Hello Tom,</span></p><p style=3D"margin-top:1px;margin-bottom:1px"><span =
style=3D"font-family:&#39;arial&#39; , sans-serif">&nbsp;</span></p><p styl=
e=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:&#39;aria=
l&#39; , sans-serif">Thank you for confirming.</span></p><p style=3D"margin=
-top:1px;margin-bottom:1px"><span style=3D"font-family:&#39;arial&#39; , sa=
ns-serif">&nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:1px"><s=
pan style=3D"font-family:&#39;arial&#39; , sans-serif">The replacement has =
been processed, and your replacement order number is CS0000094848. Please n=
ote that delivery may take 5-7 business days once it ships.</span></p><p st=
yle=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:&#39;ar=
ial&#39; , sans-serif">&nbsp;</span></p><p style=3D"margin-top:1px;margin-b=
ottom:1px"><span style=3D"font-family:&#39;arial&#39; , sans-serif">If you =
have further concerns, please let us know.</span></p><p style=3D"margin-top=
:1px;margin-bottom:1px"><span style=3D"font-family:&#39;arial&#39; , sans-s=
erif">&nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:1px"><span =
style=3D"font-family:&#39;arial&#39; , sans-serif">&nbsp;</span></p><p styl=
e=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:&#39;aria=
l&#39; , sans-serif">Sincerely,&nbsp;</span></p><p style=3D"margin-top:1px;=
margin-bottom:1px"><span style=3D"font-family:&#39;arial&#39; , sans-serif"=
>Giselle&nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:1px"><spa=
n style=3D"font-family:&#39;arial&#39; , sans-serif">Designer Living Custom=
er Service&nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:1px"><s=
pan style=3D"font-family:&#39;arial&#39; , sans-serif">info@designerliving.=
com</span></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br/></p><p>Order D253020286</p><p><br/><=
/p><p>The mattress topper was unboxed and laid flat on 3/5/2025. It is now =
3/14/2025. It has been more than 72 hours and unfortunately it has not expa=
nded. I am familiar with how it should look because we have another of thes=
e towers that we have
 had for about 2 years and are very happy with.&nbsp;</p><p><br/></p><p>Ple=
ase see attached. We removed the cover to show the pad better. Thank you.</=
p></blockquote><p><br/></p></blockquote><p><br/></p>=