Subject: RE:Please contact the customer - Tracking Not Showing/Not Working #Ref 20250402003228051
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 02 Apr 2025 11:17:45 -0700

Hello Dionne / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200012905365129/ Purchase order #: 109008593991196 with the tracking#: 880047683548 has been delivered on 03/29/2025.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Dionne Richardson

Customer Order Number: 200012905365129

Purchase Order No: 109008593991196

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Madison Park Queen Comforter Sets, 7-Piece Tufted Pintuk Bed in a Bag Bed Set, Satin Luxury Grey Comforter Bedding Set with Decor Pillow, Bed Size: Queen, Actual Color: Grey, Collection: Old Version/44802596

Agent message:   Hi Team,
Could you let us know if the item has been delivered correctly to the customer's address and let us know.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team