From: "info@designerliving.com" <info@designerliving.com>
Date: Tue, 01 Apr 2025 09:24:25 -0700
Subject: RE:Re: Re: Re: Please contact the customer - Delivered to Wrong
 Location/LAD #Ref 20250325003227804
Message-Id: <7750SS4LSPU4.ZJMXG65XMYQK1@eecuswebserver2>
To: "c-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com"
	<c-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com>
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<p>Hello Kathryn,</p><p><br/></p><p>Unfortunately, we have received notific=
ation that FedEx has declined the claim, and as a result, we are unable to =
proceed with a refund for your order.</p><p><br/></p><p>We truly understand=
 how disappointing this may be, and we apologize for any inconvenience this=
 may have caused.</p><p><br/></p><p>Sincerely,&nbsp;</p><p>Giselle&nbsp;</p=
><p>Designer Living Customer Service&nbsp;</p><p>info@designerliving.com</p=
><p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p></p><p>Yes can I just be issued a refund =
on this has just taken too long and I don=E2=80=99t even want the covers an=
ymore&nbsp;</p><p><br/></p><p>On Tue, Mar 25, 2025 at 5:28=E2=80=AFPM Desig=
ner Living Inc. &lt;<a href=3D"mailto:s-335958C3EF3F4F578B3C8AB4CA2B9DE0@re=
lay.walmart.com">s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com</a>&g=
t; wrote:<br/></p><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px=
 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;b=
order-left-color:rgb(204,204,204)"><p style=3D"margin-top:1px;margin-bottom=
:1px;background-image:none;background-position:0% 0%;background-size:auto;b=
ackground-repeat:repeat;background-origin:padding-box;background-clip:borde=
r-box"><span style=3D"font-family:Arial;font-size:16px">Hello Kathryn,</spa=
n></p><p style=3D"margin-top:1px;margin-bottom:1px;background-image:none;ba=
ckground-position:0% 0%;background-size:auto;background-repeat:repeat;backg=
round-origin:padding-box;background-clip:border-box"><span style=3D"font-fa=
mily:Arial;font-size:16px"><br/></span></p><p style=3D"margin-top:1px;margi=
n-bottom:1px;background-image:none;background-position:0% 0%;background-siz=
e:auto;background-repeat:repeat;background-origin:padding-box;background-cl=
ip:border-box"><span style=3D"font-family:Arial;font-size:16px">Thank you f=
or sending the photo.<br/><br/></span></p><p style=3D"margin-top:1px;margin=
-bottom:1px;background-image:none;background-position:0% 0%;background-size=
:auto;background-repeat:repeat;background-origin:padding-box;background-cli=
p:border-box"><span style=3D"font-family:Arial;font-size:16px">We have open=
ed a lost package investigation with FedEx. Generally, this will take anywh=
ere between 1-8 business days to resolve; however, it can be completed soon=
er. Once FedEx completes their investigation, they will notify us of the re=
sults; and we in turn will contact you with an update. We appreciate your p=
atience while the investigation is in progress. Thank you!</span></p><p sty=
le=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:Arial;fo=
nt-size:16px">&nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:1px=
;background-image:none;background-position:0% 0%;background-size:auto;backg=
round-repeat:repeat;background-origin:padding-box;background-clip:border-bo=
x"><span style=3D"font-family:Arial;font-size:16px">Sincerely,</span></p><p=
 style=3D"margin-top:1px;margin-bottom:1px;background-image:none;background=
-position:0% 0%;background-size:auto;background-repeat:repeat;background-or=
igin:padding-box;background-clip:border-box"><span style=3D"font-family:Ari=
al;font-size:16px">Giselle</span></p><p style=3D"margin-top:1px;margin-bott=
om:1px;background-image:none;background-position:0% 0%;background-size:auto=
;background-repeat:repeat;background-origin:padding-box;background-clip:bor=
der-box"><span style=3D"font-family:Arial;font-size:16px">Designer Living C=
ustomer Service</span></p><p style=3D"margin-top:1px;margin-bottom:1px;back=
ground-image:none;background-position:0% 0%;background-size:auto;background=
-repeat:repeat;background-origin:padding-box;background-clip:border-box"><a=
 href=3D"mailto:info@designerliving.com" target=3D"_blank"><span style=3D"t=
ext-decoration:underline"><span style=3D"font-family:Arial;color:rgb(0,0,25=
5)">info@designerliving.com</span></span></a></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br/>=
</p><p><img/></p><p><br/></p><p><br/></p><p>On Tue, Mar 25, 2025 at 3:52=E2=
=80=AFPM Designer Living Inc. &lt;<a href=3D"mailto:s-335958C3EF3F4F578B3C8=
AB4CA2B9DE0@relay.walmart.com" target=3D"_blank">s-335958C3EF3F4F578B3C8AB4=
CA2B9DE0@relay.walmart.com</a>&gt; wrote:<br/></p><blockquote class=3D"gmai=
l_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;border-lef=
t-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><p>Hello=
 Kathryn,</p><p><br/></p><p>Please send us a photo of your front door. Than=
k you!</p><p><br/></p><p>Sincerely,&nbsp;</p><p>Giselle&nbsp;</p><p>Designe=
r Living Customer Service&nbsp;</p><p><a href=3D"mailto:info@designerliving=
.com" target=3D"_blank">info@designerliving.com</a></p><p><br/></p><p>=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D</p><p><br/></p><p>It was delivered to the wrong house, the delivery =
photo is not my porch.&nbsp;</p><p><br/></p><p>On Tue, Mar 25, 2025 at 3:30=
=E2=80=AFPM <a href=3D"mailto:info@designerliving.com" target=3D"_blank">in=
fo@designerliving.com</a> &lt;<a href=3D"mailto:s-335958C3EF3F4F578B3C8AB4C=
A2B9DE0@relay.walmart.com" target=3D"_blank">s-335958C3EF3F4F578B3C8AB4CA2B=
9DE0@relay.walmart.com</a>&gt; wrote:<br/></p><blockquote class=3D"gmail_qu=
ote" style=3D"margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-st=
yle:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><p>You have =
a message from Designer Living Inc. - Walmart.com &nbsp;</p><p><br/></p><hr=
/><p><br/></p><p><strong> Sales Order Id: </strong>&nbsp;200012941759441</p=
><p><strong> Item: </strong>&nbsp; Intelligent Design King/Cal King Size Co=
mforter Sets, 4-Piece Velvet Bedding Set for All Seasons, Blush Comforter B=
ed Set with Decor Pillow</p><p><br/></p><p><br/></p><p>Hello Kathryn&nbsp;/=
 Walmart-</p><p>&nbsp;</p><p>Thank you for your email.&nbsp; Upon checking =
with FedEx, your order#: 200012941759441/ Purchase order #:&nbsp;1090080770=
53369&nbsp;with the tracking#:&nbsp;772884685064 has been delivered on 03/2=
5/2025.&nbsp; We ask that you first check with other family members, neighb=
ors and around the outside of your home to ensure the package was not mispl=
aced.&nbsp;</p><p>&nbsp;</p><p>Sincerely,</p><p>Jerson</p><p>Designer Livin=
g Customer Service</p><p>1-888-879-8790</p><p><a href=3D"mailto:info@design=
erliving.com" target=3D"_blank">info@designerliving.com</a></p><p>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D</p><p><br/></p><p>Dear Designer Living Inc.&nbsp;</p><p><br/></p><p>** =
THIS IS AN ESCALATION **</p><p><br/></p><p>This is Walmart Customer Care, c=
ontacting you on behalf of the customer for the order below. The customer i=
s receiving a copy of this message.</p><p><br/></p><p><strong> Customer Nam=
e:</strong>&nbsp;Kathryn Love</p><p><strong>Customer Order Number:</strong>=
&nbsp;200012941759441</p><p><strong>Purchase Order No:</strong>&nbsp;109008=
077053369</p><p><strong> Reason for Contact: </strong>&nbsp;Delivered to Wr=
ong Location/LAD</p><p><strong> Item name/number: </strong>&nbsp; Intellige=
nt Design King/Cal King Size Comforter Sets, 4-Piece Velvet Bedding Set for=
 All Seasons, Blush Comforter Bed Set with Decor Pillow/381066668</p><p><st=
rong> Agent message: </strong>&nbsp; order marked delivered but cx did not =
get it, contact the customer and either sent the item or initiate a refund.=
</p><p><br/></p><p><br/></p><p><strong>What you need to do now:</strong></p=
><p>1. Reply to this message to contact the customer, and do so within 48 h=
ours, per the guidelines outlined in the <a href=3D"https://sellerhelp.walm=
art.com/s/guide?article=3D000006402#Customer_Service_Requirements" target=3D=
"_blank">Marketplace Seller Customer Care Requirements.</a>
 <br/> 2. If there has been no reply to this communication within 48 hours,=
 Walmart may proactively refund the customer.</p><p><br/></p><p><br/></p><p=
>Thank you,&nbsp;<br/> Your Walmart Customer Care Team</p><p><br/></p><p><i=
mg width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o=
/eJwczF1qhDAQAODTmEeZzOT3IQ-aKhT2obQnCM5kG3CzYMXS2xf2Ah-nUskZUZK0NxgxWqfVdx=
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hP8BAAD__z2pOgI"/></p><p><br/></p><hr/><p><br/></p><p>Walmart Customer Serv=
ice Team</p><p><br/></p><img width=3D"1" height=3D"1" alt=3D"" src=3D"http:=
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p><img width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.c=
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