From: "info@designerliving.com" <info@designerliving.com>
Date: Tue, 01 Apr 2025 09:46:33 -0700
Subject: RE:RE:Mattress topper not expanding   #Ref 20250314003427466
Message-Id: <0XPNCWALSPU4.6Q8QVPCI74903@eecuswebserver2>
To: "tom.shively@sbcglobal.net" <tom.shively@sbcglobal.net>
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<p>Hello Tom,</p><p><br/></p><p>I=E2=80=99m truly sorry to hear about the i=
ssue you=E2=80=99re experiencing. I just wanted to confirm, has the item st=
ill not expanded as of now? If not, please send us a short video of the ite=
m. Thank you!</p><p><br/></p><p>Sincerely,&nbsp;</p><p>Giselle&nbsp;</p><p>=
Designer Living Customer Service&nbsp;</p><p>info@designerliving.com</p><p>=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D</p><p><br/></p><p>Hello Giselle,&nbsp;</p><p><br/></p><p>The r=
eplacement mattress topper arrived, and it had been allowed to expand for w=
ell over 72 hours, and unfortunately, it has not expanded. We have let the =
other one remain out and flat through all this time and it also has not exp=
anded. Pictures of the replacement is attached.</p><p><br/></p><p>Please ad=
vise.&nbsp;</p><p><br/></p><p>Tom Shively&nbsp;</p><p><br/></p><p><br/></p>=
<p><br/></p><p>On Mar 14, 2025 3:43 PM, info@designerliving.com wrote:<br/>=
</p><blockquote class=3D"quote" style=3D"margin:0 0 0 .8ex;border-left:1px =
#ccc solid;padding-left:1ex"><p><span style=3D"font-family:&#39;arial&#39; =
, sans-serif">Hello Tom,</span></p><p style=3D"margin-top:1px;margin-bottom=
:1px"><span style=3D"font-family:&#39;arial&#39; , sans-serif">&nbsp;</span=
></p><p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-fami=
ly:&#39;arial&#39; , sans-serif">Thank you for confirming.</span></p><p sty=
le=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:&#39;ari=
al&#39; , sans-serif">&nbsp;</span></p><p style=3D"margin-top:1px;margin-bo=
ttom:1px"><span style=3D"font-family:&#39;arial&#39; , sans-serif">The repl=
acement has been processed, and your replacement order number is CS00000948=
48. Please note that delivery may take 5-7 business days once it ships.</sp=
an></p><p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-fa=
mily:&#39;arial&#39; , sans-serif">&nbsp;</span></p><p style=3D"margin-top:=
1px;margin-bottom:1px"><span style=3D"font-family:&#39;arial&#39; , sans-se=
rif">If you have further concerns, please let us know.</span></p><p style=3D=
"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:&#39;arial&#3=
9; , sans-serif">&nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:=
1px"><span style=3D"font-family:&#39;arial&#39; , sans-serif">&nbsp;</span>=
</p><p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-famil=
y:&#39;arial&#39; , sans-serif">Sincerely,&nbsp;</span></p><p style=3D"marg=
in-top:1px;margin-bottom:1px"><span style=3D"font-family:&#39;arial&#39; , =
sans-serif">Giselle&nbsp;</span></p><p style=3D"margin-top:1px;margin-botto=
m:1px"><span style=3D"font-family:&#39;arial&#39; , sans-serif">Designer Li=
ving Customer Service&nbsp;</span></p><p style=3D"margin-top:1px;margin-bot=
tom:1px"><span style=3D"font-family:&#39;arial&#39; , sans-serif">info@desi=
gnerliving.com</span></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br/></p><p>Order D253020286<=
/p><p><br/></p><p>The mattress topper was unboxed and laid flat on 3/5/2025=
. It is now 3/14/2025. It has been more than 72 hours and unfortunately it =
has not expanded. I am familiar with how it should look because we have ano=
ther of these towers that we have
 had for about 2 years and are very happy with.&nbsp;</p><p><br/></p><p>Ple=
ase see attached. We removed the cover to show the pad better. Thank you.</=
p></blockquote><p><br/></p>=