Subject: RE:Please contact the customer - Ask a question #Ref 20250329003227933
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 31 Mar 2025 07:56:00 -0700

Hello Daphne / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200013094760050/ Purchase order #: 109008075691796 with the tracking#: 772849846900 has been delivered on 03/30/2023.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Daphne Simmons

Customer Order Number: 200013094760050

Purchase Order No: 109008075691796

Reason for Contact:  Ask a question

Item name/number:   Intelligent Design King/Cal King Size Comforter Sets, 4-Piece Velvet Bedding Set for All Seasons, Purple Comforter Bed Set with Decor Pillow, Bed Size: King, Actual Color: Purple/465556941

Agent message:   Hi,
This email is on behalf of the customer in-order to document that the customer has checked their surrounding residential area and with their neighbors as well and are still unable to locate the package. Therefore kindly go ahead and send out a replacement for the item with a signature required by the recipient. We appreciate you're cooperation.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team