From: "info@designerliving.com" <info@designerliving.com>
Date: Mon, 31 Mar 2025 07:11:45 -0700
Subject: RE:Madison park cordless Roman shades   #Ref 20250330003427965
Message-Id: <Q4958B39SPU4.4W5MM7FFM5B82@eecuswebserver2>
To: "kalleightilley@gmail.com" <kalleightilley@gmail.com>
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: 8bit

<p>Hello,</p><p><br/></p><p>Thank you for reaching out.</p><p><br/></p><p>May I know your order number so we can check?</p><p><br/></p><p>Sincerely,&nbsp;</p><p>Giselle&nbsp;</p><p>Designer Living Customer Service&nbsp;</p><p>info@designerliving.com</p><p><br/></p><p>===============================================================================</p><p>Hi,&nbsp;</p><p>We purchased your shades for our home a few months ago and two have broken. They are fully extended and won’t roll back up. Is there a way to fix this issue? They have been operated the same as all the other blinds and I am very frustrated that we are already having issues. I have attached our order information. They are both the 39x64 size.</p><p>Thank you.</p>