From: "info@designerliving.com" Date: Tue, 25 Mar 2025 14:28:29 -0700 Subject: RE:Re: Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250325003227804 Message-Id: To: "c-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

<= span style=3D"font-family: Arial;font-size: 16px">Hello Kathryn,

<= span style=3D"font-family: Arial;font-size: 16px">

Thank you for sending the photo.
<= br/>

We have op= ened a lost package investigation with FedEx. Generally, this will take any= where between 1-8 business days to resolve; however, it can be completed so= oner. Once FedEx completes their investigation, they will notify us of the = results; and we in turn will contact you with an update. We appreciate your= patience while the investigation is in progress. Thank you!

Sincerely,

Giselle

D= esigner Living Customer Service

info@designerliving.com=

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D

<= /p>

On Tue, Mar 25, 2025 at 3:52=E2=80=AFPM Desig= ner Living Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com&g= t; wrote:

Hello Kathryn,

Plea= se send us a photo of your front door. Thank you!

Sincere= ly,
Giselle
Designer Living Customer Service <= /p>
info@des= ignerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

It was d= elivered to the wrong house, the delivery photo is not my porch.
<= p>
On Tue, Mar 25, 2025 at 3:30=E2=80=AFPM info@designerliving.com <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com> wr= ote:
You have a message from Designer Living In= c. - Walmart.com

Sales O= rder Id: 200012941759441
Item: = ; Intelligent Design King/Cal King Size Comforter Sets, 4-Piece Velvet Bedd= ing Set for All Seasons, Blush Comforter Bed Set with Decor Pillow

Hello Kathryn / Walmart-

Than= k you for your email. Upon checking with FedEx, your order#: 20001294= 1759441/ Purchase order #: 109008077053369 with the tracking#:&nb= sp;772884685064 has been delivered on 03/25/2025. We ask that you fir= st check with other family members, neighbors and around the outside of you= r home to ensure the package was not misplaced.

Si= ncerely,
Jerson
Designer Living Customer Service
1-888-87= 9-8790
i= nfo@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Design= er Living Inc.

** THIS IS AN ESCALATION **
This is Walmart Customer Care, contacting you on behalf of the cu= stomer for the order below. The customer is receiving a copy of this messag= e.

Customer Name: Kathryn Love
=
Customer Order Number: 200012941759441
Purchase Order No: 109008077053369
Reason f= or Contact: Delivered to Wrong Location/LAD
I= tem name/number: Intelligent Design King/Cal King Size Comf= orter Sets, 4-Piece Velvet Bedding Set for All Seasons, Blush Comforter Bed= Set with Decor Pillow/381066668
Agent message: &nb= sp; order marked delivered but cx did not get it, contact the customer and = either sent the item or initiate a refund.

What you need to do now:
1. Reply to this message to c= ontact the customer, and do so within 48 hours, per the guidelines outlined= in the Marketplace Seller Cust= omer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team

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