Subject: RE:Re: Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250325003227804
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 25 Mar 2025 14:28:29 -0700

Hello Kathryn,

Thank you for sending the photo.

We have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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On Tue, Mar 25, 2025 at 3:52 PM Designer Living Inc. <[email-masked]> wrote:

Hello Kathryn,

Please send us a photo of your front door. Thank you!

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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It was delivered to the wrong house, the delivery photo is not my porch.

On Tue, Mar 25, 2025 at 3:30 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200012941759441

Item:   Intelligent Design King/Cal King Size Comforter Sets, 4-Piece Velvet Bedding Set for All Seasons, Blush Comforter Bed Set with Decor Pillow

Hello Kathryn / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#: 200012941759441/ Purchase order #: 109008077053369 with the tracking#: 772884685064 has been delivered on 03/25/2025.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

1-888-879-8790

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kathryn Love

Customer Order Number: 200012941759441

Purchase Order No: 109008077053369

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Intelligent Design King/Cal King Size Comforter Sets, 4-Piece Velvet Bedding Set for All Seasons, Blush Comforter Bed Set with Decor Pillow/381066668

Agent message:   order marked delivered but cx did not get it, contact the customer and either sent the item or initiate a refund.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team