Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250325003227801
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 25 Mar 2025 12:22:47 -0700

Hello Sevienne / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#: 200013038601493/ Purchase order #: 109006416977617 with the tracking#: 286042505194 has been delivered on 03/10/2025.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Sevienne Garcia

Customer Order Number: 200013038601493

Purchase Order No: 109006416977617

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Regency Heights Maca Full Size Comforter Set, Reversible Queen Comforter Set, Full/Queen, Blue/5083850495

Agent message:   Hi

Please provide a full refund since product was not delivered to the correct location and package got stolen. Customer is requesting for this resolution since few days ago.

Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team