Subject: RE:Please contact the customer - Price Error/Image or Description Issue #Ref 20250324003227768
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 24 Mar 2025 14:45:33 -0700

Hello Andrea / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200013066533326/ Purchase order #: 109006093531186 with the tracking#: 772392961600 has been delivered on 03/04/2025.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Andrea Fickenscher

Customer Order Number: 200013066533326

Purchase Order No: 109006093531186

Reason for Contact:  Price Error/Image or Description Issue

Item name/number:   Mi Zone Full/Queen Comforter Set Shaggy Faux Fur Ultra Soft 3-Piece Ombre Design Warm Bedding Sets Purple, Bed Size: Full/Queen, Actual Color: Purple Multi/1129562751

Agent message:   The order was tagged as delivered but the customer did not receive it. It is already way past delivery date. The customer needs her money back. Please process the refund as soon as possible. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team