From: "info@designerliving.com" Date: Mon, 24 Mar 2025 09:46:12 -0700 Subject: RE:Re: Please contact the customer - Return/Replace - Lost in Transit #Ref 20250322003427719 Message-Id: <6I09ZG35QPU4.MIGWAESPWNT92@eecuswebserver2> To: "c-31FC4A9B9E284ADA89B9574C2266C21A@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Sherri,

We're so sorry about that. Please se= nd us a photo of the item you received.

Sincerely, <= /p>

Giselle

Designer Living Customer Service

info= @designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

That isn'= t a comforter that's a blanket and very thin I want a purple comforter = set king for what I paid

On Mon, Mar 24, 2025, 10:30 AM <= a href=3D"mailto:info@designerliving.com">info@designerliving.com <<= a href=3D"mailto:s-31FC4A9B9E284ADA89B9574C2266C21A@relay.walmart.com">s-31= FC4A9B9E284ADA89B9574C2266C21A@relay.walmart.com> wrote:

You have a message from Designer Living Inc.= - Walmart.com

Sales Ord= er Id: 200012916335327

Item: = Intelligent Design King/Cal King Size Comforter Sets, 4-Piece Velvet Beddin= g Set for All Seasons, Purple Comforter Bed Set with Decor Pillow, Bed Size= : King, Actual Color: Purple

Hello Sherri,

Thank you for reaching out!

We sincerely apologize that the item you receive= d did not meet your expectations. Unfortunately, we do not have an exchange option. However, i= f you would like to= request a return&n= bsp;for a refund, p= lease follow the steps below:

1. Go to your profile or account.

2. Click on "My Purchases."

3. Select the item you wish to return.

4. Click on the return button.

= If you need any further as= sistance, please feel free to reach out. I=E2=80=99d be more than happy to = help.

&nb= sp;

Sincerely,
Giselle<= br/>Designer Living= Customer Serviceinfo@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmar= t Customer Care, contacting you on behalf of the customer for the order bel= ow. The customer is receiving a copy of this message.

Customer Name: sherri mendenhall

Customer= Order Number: 200012916335327

Purchase Order N= o: 109007561002129

Reason for Contact: Return/Replace - Lost in Transit

Item name/number: <= /strong> Intelligent Design King/Cal King Size Comforter Sets, 4-Piec= e Velvet Bedding Set for All Seasons, Purple Comforter Bed Set with Decor P= illow, Bed Size: King, Actual Color: Purple/465556941

Agent = message: The customer is very unhappy with the quality of t= he conforter she received, and would like to replace it. Please contact the= customer within the next 48 hours."

What you need to do now:

1. Reply to this message to co= ntact the customer, and do so within 48 hours, per the guidelines outlined = in the Marketplace Seller Custo= mer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team

=