From: "info@designerliving.com" Date: Mon, 24 Mar 2025 08:29:52 -0700 Subject: RE:Please contact the customer - Return/Replace - Lost in Transit #Ref 20250322003427719 Message-Id: <2F7YJFI4QPU4.T4YK87HXTYXU@eecuswebserver2> To: "a-31FC4A9B9E284ADA89B9574C2266C21A@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Sherri,

 

T= hank you for reaching out!

 

=

We sincerely apologize that the item you received did = not meet your expectations. Unfortunately, we do not have an exchange option. However, if you would like to req= uest a return = ;for a refund, ple= ase follow the steps below:

 

1. Go to your profile or account.

2. Click on "My Purchases."

3. Select the item you wish to return.

4. Click on the return button.

 

If you need any furthe= r assistance, please feel free to reach out. I=E2=80=99d be more than happy= to help.

 

 

Sincerely,
Giselle
Des= igner Living Customer Service
in= fo@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Li= ving Inc. 


** THIS IS AN ESCALATION **


This is Walmart Customer Care, contacting you on behalf of the custome= r for the order below. The customer is receiving a copy of this message.


Customer Name: sherri mendenhall

=

Customer Order Number: 200012916335327

Purchase Order No: 109007561002129

Reason f= or Contact:  Return/Replace - Lost in Transit

= Item name/number:   Intelligent Design King/Cal King Size Com= forter Sets, 4-Piece Velvet Bedding Set for All Seasons, Purple Comforter B= ed Set with Decor Pillow, Bed Size: King, Actual Color: Purple/465556941

Agent message:   The customer is very unhappy wi= th the quality of the conforter she received, and would like to replace it.= Please contact the customer within the next 48 hours."



What you need to do now:

1. Reply to= this message to contact the customer, and do so within 48 hours, per the g= uidelines outlined in the Marketplace Seller Cust= omer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.



Thank you, 
Your Walmart Customer Care Team


=