Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250321003427695
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 21 Mar 2025 15:09:52 -0700

Hello Daphne,

Thank you for reaching out.

Upon checking with FedEx, your order with the tracking number 772849846900 has been delivered today.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Daphne Simmons

Customer Order Number: 200013094760050

Purchase Order No: 109008075691796

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Intelligent Design King/Cal King Size Comforter Sets, 4-Piece Velvet Bedding Set for All Seasons, Purple Comforter Bed Set with Decor Pillow, Bed Size: King, Actual Color: Purple/465556941

Agent message:   Hi seller, Customer asking a replacement because the customer haven't receive the item, and customer wants to sign for it serve as signature required, and willing to wait for your response, please help and assist the customer. Thank You!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team