Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250321003227679
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 21 Mar 2025 07:38:29 -0700

Hello Rooted / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200012990647894/ Purchase order #: 109007039099490 with the tracking#: 286259654667 has been delivered on 03/18/2025.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Rooted Property Group

Customer Order Number: 200012990647894

Purchase Order No: 109007039099490

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Twin/Twin XL Comforter Sets, 2-Piece Reversible Bedding Set, Comforter Bed Set for Dorm College, Navy/Charcoal, Bed Size: Twin/Twin-XL, Actual Color: Navy/Charcoal/922154905

Agent message:   Hello. On Behalf of Customer's Concern, Customer here would like to have a Replacement for this order here. Customer here Never Received the item and would like this to be resolved ASAP. Kindly proceed to process the Replacement ASAP and proceed in responding to Customer's Email that is mentioned below this message.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team