Subject: RE:Faulty Mattress Pad #Ref 20250320003427661
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 20 Mar 2025 15:12:28 -0700

Hello Tim,

Thank you for reaching out.

Since your order is outside of the return window, please contact our Electric Product Team at 866-456-8852, and they will be happy to assist you further.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Sirs

I purchased the Serta Heated Mattress Pad on Nov 11 2024 and gave it to my wife for Christmas. After using it for less than three months one side no longer comes on. Can I get a replacement pad?

Walmart Order # 200014-12743114

Serta Electric Heated Mattress Pad

King Size, Water Proof Heating Mattress Protector with Dual Controls

Thank you

Tim