Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250320003227656
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 20 Mar 2025 09:46:30 -0700

Hello Ruth / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200013085322494 / Purchase order #: 109007353400911 with the tracking#: 772717606291 has been delivered on 03/17/2025.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Ruth Townsend

Customer Order Number: 200013085322494

Purchase Order No: 109007353400911

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Regency Heights Full/Queen Fluffy Ribbed Plush Comforter Set 3-Piece Bedding Set Pink/12480556234

Agent message:   Please contact the customer on priority basis as the tracking shows delivered but the customer has not received the package and now the customer wanted a refund. please resolve this with the best possible resolution, as soon as possible, thanks

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team