Subject: RE:Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250316003227534
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 17 Mar 2025 14:51:51 -0700

Hello Micah / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200012683631951/ Purchase order #: 109005781620418 with the tracking#: 772308770367 has been delivered on 02/26/2025.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Hello,

I have indeed checked with my neighbors and family but haven’t been able to locate this order.

On Monday, March 17, 2025, [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200012683631951

Item:   Urban Habitat Kids Cloud Unicorn Print Bedding 5-Piece Blue 100% Cotton All Season Comforter Set, Full/Queen, Bed Size: Full/Queen, Actual Color: Blue Unicorn

Hello Micah / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200012683631951/ Purchase order #: 109005781620418 with the tracking#: 772308770367 has been delivered on 02/26/2025.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Micah Noel

Customer Order Number: 200012683631951

Purchase Order No: 109005781620418

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Urban Habitat Kids Cloud Unicorn Print Bedding 5-Piece Blue 100% Cotton All Season Comforter Set, Full/Queen, Bed Size: Full/Queen, Actual Color: Blue Unicorn/394752213

Agent message:   Customer has not received item. Please assist with a refund.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team