From: "info@designerliving.com" Date: Fri, 14 Mar 2025 15:02:50 -0700 Subject: RE:Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250304003227176 Message-Id: To: "c-1616C21D8F884D3CB7F210CC6577810C@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello = Crystal,

We=E2=80=99re sorry to h= ear that. Unfortunately, we=E2=80=99re unable to process a refund at this t= ime as FedEx has confirmed the package has been delivered. However, we=E2=80= =99d be happy to offer a one-time courtesy replacement. If that works for y= ou, please provide your shipping address.

Sinc= erely,

Giselle=

Designer Livi= ng Customer Service

info@designerliving.com<= /p>

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

2720 Lind Ave apt A Clovis ca 93612

Sent from my iPhone

On Mar 14, 2025, at= 9:08=E2=80=AFAM, Designer Living Inc.

=EF=BB=BF=
Hello Crystal,

We=E2=80=99re sorry to hea= r that. Unfortunately, we=E2=80=99re unable to process a refund at this tim= e as FedEx has confirmed the package has been delivered. However, we=E2=80=99= d be happy to offer a one-time courtesy replacement. If that works for you,= please provide your shipping address.
=

Sincerely,
Giselle =
Designer Living Customer Service =
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
I can send = you the picture where the package went to. It=E2=80=99s not my house. Nobod= y got it. None of my family members received the package.
Sent f= rom my iPhone

On Mar 13, 2025, at 3:16=E2=80=AFP= M, Designer Living Inc.
=EF=BB=BF
Hello -

=
We checked the address and it was co= rrect. We ask that you= first check with other family members, neighbors and around the outside of= your home to ensure the package was not misplaced.

Sincerely,
Jerson
Designer Living Cus= tomer Service
in= fo@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Hello= I want to see if you guys have anything on my refund
Sent from = my iPhone

On Mar 5, 2025, at 12:51=E2=80=AFPM, C= rystal Lopez
=EF=BB=BFThe package went to the wr= ong address and here=E2=80=99s a picture of my front door

Sent from my iPhone

On Mar 5, 2025,= at 11:46=E2=80=AFAM, Designer Living Inc.
=EF=BB= =BF
Hi -

Can i have it

Than= ks,,
Jerson
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Walmart has the picture if you w= ant me to give it to you I can get it but it=E2=80=99s two different area
Sent from my iPhone

On Mar 5, 2025, at= 7:48=E2=80=AFAM, s-1616C21D8F884D3CB7F210CC6577810C@relay.walmart.com wrot= e:

=EF=BB=BF
You have a message = from Designer Living Inc. - Walmart.com

=
Sales Order Id: 200012970787042
Item: Intelligent Design Twin/Twin XL Size Comforter Set= s, 3-Piece Velvet Bedding Set for All Seasons, Black Comforter Bed Set with= Decor Pillow for College Dorm

Hello -
=
We checked the address and it was correct. We ask that you first check with other fam= ily members, neighbors and around the outside of your home to ensure the pa= ckage was not misplaced.

Sincerely,
Jerson=
Designer Living Customer Service
info@designerliving.com

=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D

Dear Designer Living Inc.

=
** THIS IS AN ESCALATION **

This is Walmart Customer C= are, contacting you on behalf of the customer for the order below. The cust= omer is receiving a copy of this message.

Custom= er Name: Crystal lopez
Customer Order Number: 200012970787042
Purchase Order No: = ;109005884245422
Reason for Contact: Delivere= d to Wrong Location/LAD
Item name/number: In= telligent Design Twin/Twin XL Size Comforter Sets, 3-Piece Velvet Bedding S= et for All Seasons, Black Comforter Bed Set with Decor Pillow for College D= orm/688457650
Agent message: The cx didn'= ;t receive the product. The picture shows that it is delivered to an incorr= ect address. The cx would like a refund on this.

What you need to do now:
1. Reply to this messag= e to contact the customer, and do so within 48 hours, per the guidelines ou= tlined in the Marketplace Seller Customer Care Re= quirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Servi= ce Team

<= p>