From: "info@designerliving.com" Date: Fri, 14 Mar 2025 13:43:20 -0700 Subject: RE:Mattress topper not expanding #Ref 20250314003427466 Message-Id: To: "tom.shively@sbcglobal.net" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello Tom,

Thank you for confirming.

The replacement has been processed, and your replacement order number is C= S0000094848. Please note that delivery may take 5-7 business days once it s= hips.

If you have further concerns, please let us know.

Sincerely,

Giselle

Designer Living = Customer Service

info@designerliv= ing.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Order D253020286

The mattress topper was unboxed and laid flat on 3/5/2025. It i= s now 3/14/2025. It has been more than 72 hours and unfortunately it has no= t expanded. I am familiar with how it should look because we have another o= f these towers that we have had for about 2 years and are very happy with.

Ple= ase see attached. We removed the cover to show the pad better. Thank you.