Subject: RE:Mattress topper not expanding #Ref 20250314003427466
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 14 Mar 2025 13:43:20 -0700

Hello Tom,

Thank you for confirming.

The replacement has been processed, and your replacement order number is CS0000094848. Please note that delivery may take 5-7 business days once it ships.

If you have further concerns, please let us know.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Order D253020286

The mattress topper was unboxed and laid flat on 3/5/2025. It is now 3/14/2025. It has been more than 72 hours and unfortunately it has not expanded. I am familiar with how it should look because we have another of these towers that we have
had for about 2 years and are very happy with.

Please see attached. We removed the cover to show the pad better. Thank you.