Subject: RE:Mattress topper not expanding #Ref 20250314003427458
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 14 Mar 2025 10:58:28 -0700

Hello Tom,

Thank you for reaching out and providing the photos.

We sincerely apologize for the damaged item and understand how frustrating this must be. To compensate, we'd be happy to send a replacement for you. If it works for you, please confirm your shipping address so we can proceed.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Order D253020286

The mattress topper was unboxed and laid flat on 3/5/2025. It is now 3/14/2025. It has been more than 72 hours and unfortunately it has not expanded. I am familiar with how it should look because we have another of these towers that we have had for about 2 years and are very happy with.

Please see attached. We removed the cover to show the pad better. Thank you.