From: "info@designerliving.com" <info@designerliving.com>
Date: Fri, 14 Mar 2025 10:58:28 -0700
Subject: RE:Mattress topper not expanding   #Ref 20250314003427458
Message-Id: <OIL7B8E3NPU4.K054AF2GQXT83@eecuswebserver2>
To: "tom.shively@sbcglobal.net" <tom.shively@sbcglobal.net>
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
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<p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:&#=
39;Arial&#39;,sans-serif">Hello Tom, </span></p><p style=3D"margin-top:1px;=
margin-bottom:1px"><span style=3D"font-family:&#39;Arial&#39;,sans-serif">&=
nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D=
"font-family:&#39;Arial&#39;,sans-serif">Thank you for reaching out and pro=
viding the photos. </span></p><p style=3D"margin-top:1px;margin-bottom:1px"=
><span style=3D"font-family:&#39;Arial&#39;,sans-serif">&nbsp;</span></p><p=
 style=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:&#39=
;Arial&#39;,sans-serif">We sincerely apologize for the damaged item and und=
erstand how frustrating this must be. To compensate, we&#39;d be happy to s=
end a replacement for you. If it works for you, please confirm your shippin=
g address so we can proceed. </span></p><p style=3D"margin-top:1px;margin-b=
ottom:1px"><span style=3D"font-family:&#39;Arial&#39;,sans-serif">&nbsp;</s=
pan></p><p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-f=
amily:&#39;Arial&#39;,sans-serif">&nbsp;</span></p><p style=3D"margin-top:1=
px;margin-bottom:1px"><span style=3D"font-family:&#39;Arial&#39;,sans-serif=
">Sincerely, </span></p><p style=3D"margin-top:1px;margin-bottom:1px"><span=
 style=3D"font-family:&#39;Arial&#39;,sans-serif">Giselle</span></p><p styl=
e=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:&#39;Aria=
l&#39;,sans-serif">Designer Living Customer Service</span></p><p><span styl=
e=3D"font-size:16px;font-family:&#39;Arial&#39;,sans-serif">info@designerli=
ving.com</span></p><p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p></p><p>Order D253020286=
</p><p><br/></p><p>The mattress topper was unboxed and laid flat on 3/5/202=
5. It is now 3/14/2025. It has been more than 72 hours and unfortunately it=
 has not expanded. I am familiar with how it should look because we have an=
other of these towers that we have had for about 2 years and are very happy=
 with.&nbsp;</p><p><br/></p><p>Please see attached. We removed the cover to=
 show the pad better. Thank you.</p>=