From: "info@designerliving.com" Date: Fri, 14 Mar 2025 08:58:34 -0700 Subject: RE:Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250304003227176 Message-Id: <1WPVI6H2NPU4.8M8DUQMY6J5D@eecuswebserver2> To: "c-1616C21D8F884D3CB7F210CC6577810C@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Crystal,

We=E2=80= =99re sorry to hear that. Unfortunately, we=E2=80=99re unable to process a = refund at this time as FedEx has confirmed the package has been delivered. = However, we=E2=80=99d be happy to offer a one-time courtesy replacement. If= that works for you, please provide your shipping address.

Sincerely,

Giselle

Designer Living = Customer Service

info@designerliving.com

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

I can send you the picture where the package went to. It=E2=80=99= s not my house. Nobody got it. None of my family members received the packa= ge.

Sent from my iPhone

On Mar 13, 20= 25, at 3:16=E2=80=AFPM, Designer Living Inc.

=EF= =BB=BF
Hello -

We checked the = address and it was correct. We ask that you first check with other family members, neighbors and = around the outside of your home to ensure the package was not misplaced.&nb= sp;

Sincerely,
<= p style=3D"margin-bottom: 0in; text-wrap-mode: wrap; line-height: normal;">= Jerson
info@designerliving.com

=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D
Hello I want to see if you guys have anything on my refund<= br/>
Sent from my iPhone

On Mar 5, 2025, a= t 12:51=E2=80=AFPM, Crystal Lopez
=EF=BB=BFThe p= ackage went to the wrong address and here=E2=80=99s a picture of my front d= oor

Sent from my iPhone

On Mar 5, 2025, at 11:46=E2=80=AFAM, Designer Living Inc.
=EF=BB=BF
Hi -

Can i have it<= /p>

Thanks,,
Jerson
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Walmart has= the picture if you want me to give it to you I can get it but it=E2=80=99s= two different area
Sent from my iPhone

On Mar 5, 2025, at 7:48=E2=80=AFAM, s-1616C21D8F884D3CB7F210CC6577810C@r= elay.walmart.com wrote:

=EF=BB=BF
<= p>You have a message from Designer Living Inc. - Walmart.com
<= br/>

Sales Order Id: 2000129= 70787042
Item: Intelligent Design Twin/Twin = XL Size Comforter Sets, 3-Piece Velvet Bedding Set for All Seasons, Black C= omforter Bed Set with Decor Pillow for College Dorm

=
Hello -

We checked the address and it was correct.= We ask that you first= check with other family members, neighbors and around the outside of your = home to ensure the package was not misplaced.

Sincerely,
<= span style=3D"font-family:'Arial',sans-serif;color:black;background= :white">Jerson
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.&= nbsp;

** THIS IS AN ESCALATION **

This = is Walmart Customer Care, contacting you on behalf of the customer for the = order below. The customer is receiving a copy of this message.

<= /p>
Customer Name: Crystal lopez
Cus= tomer Order Number: 200012970787042
Purchase Or= der No: 109005884245422
Reason for Contact: Delivered to Wrong Location/LAD
Item name/numbe= r: Intelligent Design Twin/Twin XL Size Comforter Sets, 3-P= iece Velvet Bedding Set for All Seasons, Black Comforter Bed Set with Decor= Pillow for College Dorm/688457650
Agent message: &= nbsp; The cx didn't receive the product. The picture shows that it is d= elivered to an incorrect address. The cx would like a refund on this.

What you need to do now:
1.= Reply to this message to contact the customer, and do so within 48 hours, = per the guidelines outlined in the Marketplace Se= ller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Servi= ce Team