Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250313003427444
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 14 Mar 2025 07:54:49 -0700

Hello Lisa,

Thank you for reaching out to us.

We sincerely apologize for the damaged item you received. To assist you further, could you please provide a photo of the item? This will help us investigate the matter promptly.

Thank you for your understanding.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lisa Morena

Customer Order Number: 200012804026899

Purchase Order No: 109004023387877

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Madison Park Queen Comforter Sets, 7-Piece Tufted Pintuk Bed in a Bag Bed Set, Satin Luxury Taupe Comforter Bedding Set with Decor Pillow, Bed Size: Queen, Actual Color: Taupe, Collection: Old Version/21632145

Agent message:   Cx stated that this item arrived damaged and that they threw it away/Customer is requesting a refund. Please follow up and assist the customer.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team