From: "info@designerliving.com" Date: Mon, 10 Mar 2025 08:14:35 -0700 Subject: RE:Message from Walmart.com Customer: Ask a question, 200013030107189 #Ref 20250309003427303 Message-Id: To: "c-EBF0E7FD343745749BAEE1E211D21358@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Jennifer,

Thank you for reaching out.

Our return window is 30 days, unfortunately. However, since you have not= received the shams, we will be happy to send you a replacement at no extra= cost. Please provide your shipping address, and we will proceed with the r= eplacement.

Sincerely, <= /span>

Giselle

Designer Living Customer Service

info@designerliving.com

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Dear Designer Living Inc.,

Jennifer Burns wants= to connect with you for the order below:

Custom= er Order Number: 200013030107189

Purchase Ord= er No: 109001113393215

Reason for Contact: Ask a question

Item name/number: = Intelligent Design Full/Queen Size Comforter Sets, 4-Piece Velvet Bedding = Set for All Seasons, Navy Comforter Bed Set with Decor Pillow/985732552

=

Customer Message:
First, I = did not receive the shams with my order. Second, I=E2=80=99m also won= dering about the return policy. I=E2=80=99m still in the 90 days, but don=E2= =80=99t see an option to return it. I=E2=80=99m interested in exchanging it= for a king size which I think will fit my queen bed better as this barely = fits. Also thinking, but not sure, about switching to purple. Please let me= know what my options are and at a minimum, please send the shams.
What you need to do now:
1. Reply to this = message to contact the customer, and do so within 48 hours, per the guideli= nes outlined in the Marketplace Seller Customer C= are Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team

=