Subject: RE:Please contact the customer - Tracking Not Showing/Not Working #Ref 20250306003227217
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 06 Mar 2025 14:48:02 -0800

Hello ROBNITA / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200012932575751/ Purchase order #: 109004954062390 with the tracking#: 772119631689 has been delivered on 02/19/2025.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: ROBNITA Campbell

Customer Order Number: 200012932575751

Purchase Order No: 109004954062390

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Madison Park Essentials Brystol 24-Piece Fabric Room in a Bag in Navy Finish, Bed Size: Queen, Actual Color: Navy/3611587924

Agent message:   Customer's item was delivered at the wrong address, customer really needs this item. Please assist the customer with a replacement. Customer prefers another shipping carrier instead of FEDEX please look into the possibility of that as well. //

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team