From: "info@designerliving.com" Date: Wed, 05 Mar 2025 13:08:32 -0800 Subject: RE:Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250304003227176 Message-Id: To: "c-1616C21D8F884D3CB7F210CC6577810C@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Crystal,

Thank you for s= ending the photo.

We will let you know once we hear= d back from FedEx. Thank you!

Sincerely,
Giselle
Designer Living Customer Service
info@de= signerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

The package we= nt to the wrong address and here=E2=80=99s a picture of my front door

Sent from my iPhone

On Mar 5, 20= 25, at 11:46=E2=80=AFAM, Designer Living Inc.

=EF= =BB=BF
Hi -

Can i have it

T= hanks,,
Jerson
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Walmart has the picture if yo= u want me to give it to you I can get it but it=E2=80=99s two different are= a
Sent from my iPhone

On Mar 5, 2025,= at 7:48=E2=80=AFAM, s-1616C21D8F884D3CB7F210CC6577810C@relay.walmart.com w= rote:

=EF=BB=BF
You have a messa= ge from Designer Living Inc. - Walmart.com

Sales Order Id: 200012970787042
Item: Intelligent Design Twin/Twin XL Size Comforter = Sets, 3-Piece Velvet Bedding Set for All Seasons, Black Comforter Bed Set w= ith Decor Pillow for College Dorm

Hello -
=

We checked the address and it was correct. We ask that you first check with other fa= mily members, neighbors and around the outside of your home to ensure the p= ackage was not misplaced.

Sincerely,
Jerson
Designer Living Customer Service
info@designerliving.com

=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D

Dear Designer Living Inc.

=
** THIS IS AN ESCALATION **

This is Walmart Customer C= are, contacting you on behalf of the customer for the order below. The cust= omer is receiving a copy of this message.

Custom= er Name: Crystal lopez
Customer Order Number: 200012970787042
Purchase Order No: = ;109005884245422
Reason for Contact: Delivere= d to Wrong Location/LAD
Item name/number: In= telligent Design Twin/Twin XL Size Comforter Sets, 3-Piece Velvet Bedding S= et for All Seasons, Black Comforter Bed Set with Decor Pillow for College D= orm/688457650
Agent message: The cx didn'= ;t receive the product. The picture shows that it is delivered to an incorr= ect address. The cx would like a refund on this.

What you need to do now:
1. Reply to this messag= e to contact the customer, and do so within 48 hours, per the guidelines ou= tlined in the Marketplace Seller Customer Care Re= quirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Servi= ce Team