From: "info@designerliving.com" Date: Wed, 05 Mar 2025 12:58:50 -0800 Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250305003427194 Message-Id: To: "a-3B609856E1474FE1BA9A9129ECB44404@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Kay,

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Thank you for reaching out to us.<= /span>

We sincerely apologize for the damaged item you received. To assist you= further, could you please provide a photo of the item that shows the stain= and damage? This will help us investigate the matter promptly.

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Thank y= ou for your understanding.

S= incerely,
Giselle
Designer Living Customer Service
info@desi= gnerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Desig= ner Living Inc.

** THIS IS AN ESCALATION **

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This is Walmart Customer Care, contacting you on behalf of the c= ustomer for the order below. The customer is receiving a copy of this messa= ge.

Customer Name: Kay Kay

<= strong>Customer Order Number: 200013036630535

P= urchase Order No: 109006212110190

Reason for C= ontact: Damaged/Missing Parts/Not Received

It= em name/number: Madison Park King/Cal King Size Comforter S= ets, 7-Piece Seersucker Bedding Set King/Cal King, Floral Bedding Comforter= Set with Blanket, Blue, Bed Size: King, Actual Color: Blue/280030261

Agent message: The customer receive an item= but it has a lot of stains and damage. Please process a refund cause they = will just order a new one

What you ne= ed to do now:

1. Reply to this message to contact the custom= er, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team