Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250305003427194
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 05 Mar 2025 12:58:50 -0800

Hello Kay,

Thank you for reaching out to us.

We sincerely apologize for the damaged item you received. To assist you further, could you please provide a photo of the item that shows the stain and damage? This will help us investigate the matter promptly.

Thank you for your understanding.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kay Kay

Customer Order Number: 200013036630535

Purchase Order No: 109006212110190

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Madison Park King/Cal King Size Comforter Sets, 7-Piece Seersucker Bedding Set King/Cal King, Floral Bedding Comforter Set with Blanket, Blue, Bed Size: King, Actual Color: Blue/280030261

Agent message:    The customer receive an item but it has a lot of stains and damage. Please process a refund cause they will just order a new one

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team