From: "info@designerliving.com" Date: Wed, 05 Mar 2025 10:31:35 -0800 Subject: RE:Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250304003227176 Message-Id: <7BOH14FCKPU4.MFQQQJD5UJV9@eecuswebserver2> To: "c-1616C21D8F884D3CB7F210CC6577810C@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Crystal,

Please send us a photo of your f= ront door. We will open a lost package investigation with FedEx. Gener= ally, this will take anywhere between 1-8 business days to resolve. However= , it can be completed sooner. Once FedEx completes their investigation, the= y will notify us of the results, and we in turn will contact you with an up= date. We appreciate your patience while the investigation is in progress. T= hank you!

Sincerely,

<= p style=3D"margin-top:1px;margin-bottom:1px;background:white">Giselle

Designer Living Customer= Service

info@designerlivi= ng.com

<= /span>

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D

No, it was the wrong address. I never got th= e item I live in 2720 Lind Ave. in Clovis California. The picture is the wr= ong picture I drew around the neighborhood.

Sent from my iPhone<= /p>

On Mar 5, 2025, at 7:48=E2=80=AFAM, s-1616C21D8F= 884D3CB7F210CC6577810C@relay.walmart.com wrote:

=EF=BB=BF

You have a message from Designer Living Inc. - Wa= lmart.com

Sales Order Id= : 200012970787042

Item: Intel= ligent Design Twin/Twin XL Size Comforter Sets, 3-Piece Velvet Bedding Set = for All Seasons, Black Comforter Bed Set with Decor Pillow for College Dorm=

Hello -

We checked the add= ress and it was correct. We ask that you first check with other family members, neighbors and aro= und the outside of your home to ensure the package was not misplaced. =

Sincerely,

Jerson

Designer Living Customer S= ervice

info@designerliv= ing.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

De= ar Designer Living Inc.

** THIS IS AN ESCALATION **=

This is Walmart Customer Care, contacting you on behalf = of the customer for the order below. The customer is receiving a copy of th= is message.

Customer Name: Crystal= lopez

Customer Order Number: 200012970787042

Purchase Order No: 109005884245422

Reason for Contact: Delivered to Wrong Location/LAD

= Item name/number: Intelligent Design Twin/Twin XL = Size Comforter Sets, 3-Piece Velvet Bedding Set for All Seasons, Black Comf= orter Bed Set with Decor Pillow for College Dorm/688457650

A= gent message: The cx didn't receive the product. The pi= cture shows that it is delivered to an incorrect address. The cx would like= a refund on this.

What you need to d= o now:

1. Reply to this message to contact the customer, and= do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Servi= ce Team

3D""