From: "info@designerliving.com" Date: Fri, 28 Feb 2025 07:50:48 -0800 Subject: RE:Re: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250227003427029 Message-Id: To: "c-B6D958EE9D454242BE6AC65CCDFA3C26@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello Kathy,

Thank you for providing the pho= tos and confirming your shipping address.

We have process= ed the replacement, and your replacement order number is CS0000094207.

<= p>

Sincerely,

Giselle

Designer Living Cu= stomer Service

info@designerliving.com

=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Thank you for reaching out to me! I am so disappointed about t= he pillow. Thanks for your willingness to do something about it!

I wi= ll be more than happy to return the pillow if provided an address. My addre= ss is 3053 Reeves Rd Gadsden Alabama 35903

On Thursday, February 27, = 2025 at 03:28:40 PM CST, info@designerliving.com

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id: 20001= 3007632084

Item: Madison Park Pebble Beach 7= -Piece Cotton Sateen Comforter Set in Blue

Hello Kathy,

Thank you for reaching out t= o us.

We sincerely apologize for the dirty pillow. Please send us a= photo of the pillow that shows the dirt on it. Also, please confirm your s= hipping address to proceed with the replacement.

Sincerely,
Giselle
Designer Living C= ustomer Service
info@designerliving.com

=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

Dear Designer Living Inc.

= ** THIS IS AN ESCALATION **

This is Walmart Customer Care= , contacting you on behalf of the customer for the order below. The custome= r is receiving a copy of this message.

Customer = Name: Kathy Gables

Customer Order Number: 200013007632084

Purchase Order No: 109= 005265756359

Reason for Contact: Delivered to= Wrong Location/LAD

Item name/number: Madiso= n Park Pebble Beach 7-Piece Cotton Sateen Comforter Set in Blue/3567592542<= /p>

Agent message: Our mutual customer has recei= ved this package but one the pillow is dirty and customer wants to know wha= t you can do to help with that because they want to keep the item but they = cannot keep the dirty pillow, If there is any kind of compensation from you= guys that can be provided so please update the customer about that.

What you need to do now:

1. = Reply to this message to contact the customer, and do so within 48 hours, p= er the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Ser= vice Team

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