Subject: RE:Please contact the customer - Tracking Not Showing/Not Working #Ref 20250227003427023
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 27 Feb 2025 07:36:29 -0800

Hello Chiquita,

Thank you for reaching out.

Unfortunately, it’s too late to cancel your order, as it has already shipped. You can track your package using FedEx tracking number 285834574136.

If you need further assistance, feel free to let us know.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Chiquita  Goodwin

Customer Order Number: 200012891485552

Purchase Order No: 109005886054419

Reason for Contact:  Tracking Not Showing/Not Working

Item name/number:   Comfort Spaces Full/Queen Cozy Velvet Comforter Sets, Luxe 3-Piece All Season Down Alternative Bedding Set, Pink Blush Damask Comforter Bed Set with Pillow Shams, Bed Size: Full/Queen, Actual Color: Blush/1544654765

Agent message:   Hi seller! customer care here, contacting you on behalf of our mutual valued customer, for this order that you fulfilled, our customer is asking for a full refund since she no longer needed the item as she already found a reasonable price than this mattress that you fulfilled and she already got it, please kindly assist our customer further for the refund details, thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team