From: "info@designerliving.com" Date: Mon, 24 Feb 2025 10:54:55 -0800 Subject: RE:Re: Please contact the customer - Return/Replace - Changed Mind - Nothing is Wrong #Ref 20250222003226886 Message-Id: To: "c-7EB9EC1841074070BC3214DDD9C5BFF4@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

You're welcome!

<= p>Sincerely,

Giselle

Designer Living Customer Servi= ce

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Thank you

Sent from my iPhone

On Feb 24, 2025, a= t 11:21=E2=80=AFAM, Designer Living Inc.

=EF=BB=BF=
Thank you for confirming your shipping address.

Th= e replacement has been processed. Your replacement order number is CS000009= 3935, and it may take 5-7 business days once it ships.

Si= ncerely,
Giselle
Designer Living Customer Service&n= bsp;
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
10231= S Avenue N
Chicago,IL 60617

Champagne color size k= ing

On Feb 24, 2025, at 10:42=E2=80=AFAM, = Designer Living Inc.
=EF=BB=BF
Hello Diana= ,

Thank you for sending the photos.

We = would be happy to process a replacement for you. To proceed, please confirm= your shipping address.

Sincerely,
Giselle&nb= sp;
Designer Living Customer Service
info@designerliving.= com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
I still haven=E2=80=99t returned it= .

On = Feb 24, 2025, at 9:48=E2=80=AFAM, Designer Living Inc.
=EF=BB=BF
Hello Diana,

I just wante= d to confirm, have you returned the package to the Walmart store? If not, c= ould you kindly send us a photo of the item you received? Thank you!=

&n= bsp;
Sincerely,
Giselle
Design= er Living Customer Service
info@d= esignerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Good morning s= o just return to Walmart Store. I received a different color than what I or= dered. I had purchased champagne color and received a orangey coral color.&= nbsp;
Sent from my iPhone

On Feb 24, = 2025, at 8:38=E2=80=AFAM, s-7EB9EC1841074070BC3214DDD9C5BFF4@relay.walmart.= com wrote:

=EF=BB=BF
You have a = message from Designer Living Inc. - Walmart.com

=

Sales Order Id: 200012977240159
<= p> Item: Comfort Spaces King Cozy Velvet Comforter = Sets 3-Piece Luxe All Season Down Alternative Bedding Set Champagne, Bed Si= ze: King, Actual Color: Champagne

Hello = Diana / Walmart -
=
Thank you for reaching us and we apologise if you recei= ved an incorrect item. Please return the item and we will process the refun= d! Thank you!

Regards,
Jerson=

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.&= nbsp;

** THIS IS AN ESCALATION **

This = is Walmart Customer Care, contacting you on behalf of the customer for the = order below. The customer is receiving a copy of this message.

<= /p>
Customer Name: Diana Flores
Cust= omer Order Number: 200012977240159
Purchase Ord= er No: 109005162127945
Reason for Contact: Return/Replace - Changed Mind - Nothing is Wrong
= Item name/number: Comfort Spaces King Cozy Velvet Comforte= r Sets 3-Piece Luxe All Season Down Alternative Bedding Set Champagne, Bed = Size: King, Actual Color: Champagne/5978454565
Agent message= : Cx received a different color of the comforter to what sh= e ordered. Wanted it replaced without returning if possible with Champagne = color and King size comforter. Thank you!

What you need to do now:
1. Reply to this message to co= ntact the customer, and do so within 48 hours, per the guidelines outlined = in the Marketplace Seller Customer Care Requireme= nts.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team

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