Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250223003226905
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 24 Feb 2025 07:04:02 -0800

Hello Erika -

This has been noted.

Thanks,

Jerson

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: erika hein

Customer Order Number: 200012723871087

Purchase Order No: 109004542648972

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Madison Park Andora Transitional Polyester Fabric Lined Window Panel in Navy/51744549

Agent message:   Hi this is walmart.com , customer is saying that she wants to return these items , so kindly arrange a pickup for the items if possible as soon you read this email, and if you have any questions or want to share something in this regard regarding the return procedure , firstly do contact the customer and then proceed for that. also make sure that you confirm date and time with the customer for this concern.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team