From: "info@designerliving.com" Date: Mon, 24 Feb 2025 07:48:03 -0800 Subject: RE:Re: Please contact the customer - Return/Replace - Changed Mind - Nothing is Wrong #Ref 20250222003226886 Message-Id: To: "c-7EB9EC1841074070BC3214DDD9C5BFF4@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Diana,

I just w= anted to confirm, have you returned the package to the Walmart store? If no= t, could you kindly send us a photo of the item you received? Thank you!

Sincerely,

Giselle

De= signer Living Customer Service

in= fo@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Good mornin= g so just return to Walmart Store. I received a different color than what I= ordered. I had purchased champagne color and received a orangey coral colo= r.

Sent from my iPhone

On Feb 2= 4, 2025, at 8:38=E2=80=AFAM, s-7EB9EC1841074070BC3214DDD9C5BFF4@relay.walma= rt.com wrote:

=EF=BB=BF
You have= a message from Designer Living Inc. - Walmart.com

Sales Order Id: 200012977240159
Item: Comfort Spaces King Cozy Velvet Comfort= er Sets 3-Piece Luxe All Season Down Alternative Bedding Set Champagne, Bed= Size: King, Actual Color: Champagne

Hello&nb= sp;Diana / Walmart -
=

Thank you for reaching us and we apologise if you re= ceived an incorrect item. Please return the item and we will process the re= fund! Thank you!

Regards,
Jerson

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living In= c.

** THIS IS AN ESCALATION **

Th= is is Walmart Customer Care, contacting you on behalf of the customer for t= he order below. The customer is receiving a copy of this message.
Customer Name: Diana Flores
C= ustomer Order Number: 200012977240159
Purchase = Order No: 109005162127945
Reason for Contact: = Return/Replace - Changed Mind - Nothing is Wrong
Item name/number: Comfort Spaces King Cozy Velvet Comfo= rter Sets 3-Piece Luxe All Season Down Alternative Bedding Set Champagne, B= ed Size: King, Actual Color: Champagne/5978454565
Agent mess= age: Cx received a different color of the comforter to what= she ordered. Wanted it replaced without returning if possible with Champag= ne color and King size comforter. Thank you!

= What you need to do now:
1. Reply to this message to= contact the customer, and do so within 48 hours, per the guidelines outlin= ed in the Marketplace Seller Customer Care Requir= ements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team