From: "info@designerliving.com" Date: Wed, 19 Feb 2025 08:19:44 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012734084007 #Ref 20250218003426748 Message-Id: To: "c-CB5EA1407898427E89E06C38944235F2@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Jeanette,

Thank you for reaching out!

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We apologize, but unfortunately, we are unable to process your re= turn as it falls outside of our 30-day return policy. We understand this ma= y be disappointing, and we truly value your business.

If= you have any questions or need further assistance, please don=E2=80=99t he= sitate to contact us. We=E2=80=99re happy to help in any way we can.

Thank you for your understanding.

Sincerely,
Giselle
Designer Living Customer Service
info@de= signerliving.com

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Dear Designer Living Inc, I = am aware of your return policy however, 3 Walmart associates told me = I did not have to return the items because I received an email statin= g I did not have to. I kept a screenshot of that email which I receiv= ed the day I requested a refund.

On Tue, Feb 18, 2025, 11= :18=E2=80=AFAM Designer Living Inc. <s-CB5EA1407898427E89E06C38944235F2@rel= ay.walmart.com> wrote:

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Dear Designer Living= Inc.,

jeanette catchings wants to connect with you= for the order below:

Customer Order Number: 200012734084007
Purchase Order No: = ; 108935311465970
Reason for Contact: Ask a q= uestion
Item name/number: Madison Park Essent= ials 24-Piece Paisley Jacquard Room Bed in a Bag Comforter Set, Queen, Brow= n/Blue - Brystol All Season Bedroom Set/54393331

Customer Message:
I received my order days later a= nd I was charged again after I got the refund. I want to return it so I can= get my money back

What you need to do now:
1. Reply to this message to contact the customer, and do so withi= n 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team