Subject: RE:Please contact the customer - Refund Not Received #Ref 20250215003426667
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 18 Feb 2025 10:20:27 -0800

Hello Shameka/Walmart,

Thank you for reaching out.

Unfortunately, we are unable to process the refund at this time as we were unable to verify whether the items were successfully returned to the Walmart store.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.,

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below.

Customer Name: Shameka Fields

Customer Order Number: 200012534581584

Purchase Order No: 108935733464188

Reason for Contact:  Refund Not Received

Item name/number:   Brystol 24 Piece Room in a Bag Teal King, Bed Size: King, Actual Color: Teal/544133878

Agent message:   Hello seller, the cx called us to let us know that they returned the item to a Walmart store on Feb. 1. Kindly check if the item was received and initiate the refund

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team