Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250216003226698
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 18 Feb 2025 04:26:34 -0800

Hello Wendy/ Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200012802488053 / Purchase order #: 109004024424862 with the tracking#: 771961359178 has been delivered on 02/12/2025.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Florence BETTS

Customer Order Number: 200012802488053

Purchase Order No: 109004024424862

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Madison Park Essentials Brystol 24-Piece Fabric Room in a Bag in Black Finish, Bed Size: Queen, Actual Color: Black/3357493057

Agent message:   Hello Seller,

The customer did not receive the item and upon checking on the tracking information the item was not found, so kindly assist in sending a replacement order for the item as soon as possible please.

Thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team