From: "info@designerliving.com" Date: Fri, 07 Feb 2025 11:20:44 -0800 Subject: RE:Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250206003226395 Message-Id: To: "c-8ACB22D1E722421DB54865A564FD5691@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Egypt -

Thank you!

Jerson

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I received a store c= redit and ordered him a different set. I=E2=80=99ll never order from you al= l again

This has been the worst customer experience I=E2=80=99ve ever= dealt with.

Completely incompetent and unprofessional.

<= br/>

Sent from my iPhone

On Feb 7, 2025, a= t 12:36=E2=80=AFPM, Designer Living Inc.

=EF=BB=BF=
Hello -

Nope you can't have both! The Walmart = customer service has been processed the refund.

Thanks,
Jerson

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No I would rather have the= replacement. I don=E2=80=99t have that card anymore.
Sent from = my iPhone

On Feb 7, 2025, at 12:22=E2=80=AFPM, D= esigner Living Inc.
=EF=BB=BF
Hello -
<= p>
I can't provide a notes. If you want to, I can process a = refund instead.

Thanks,
Jerson

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My address is 2206 W. MacArthur Rd, Lot 172, Wichita = KS 67217. Can you put in the shipping notes to stay left when entering the = park. Drive all the way to the end of the road to the stop sign and my hous= e is the last one on the left in front of the stop sign. There is a storm s= helter in front of my house.

Sent from my iPh= one

On Feb 7, 2025, at 10:55=E2=80=AFAM, Designe= r Living Inc.
=EF=BB=BF
Hello E= gypt / Walmart -

Thank you for your email. There is = no shipping movement on the order, I can a replacement for you. If you agre= e to this, may you confirm your shipping address please? And please allow 5= -7 business days for FedEx Ground delivery.

Sincerely,
Jerson
Designer Living Customer Service
info@designerlivin= g.com
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NO IT WAS NOT!!!! IT WAS DELIVERED TO 172A N= OT 172!!!! I HAVE A NEIGHBOR AD MY WITNESS THEY TOLD TVE DRIVER NO ONE LIVE= D AT THAT HOUSE AND THE DRIVER TOOK IT!!!! I WANT A REFUND OR A NEW ONE ISS= UED!!!!!
Sent from my iPhone

On Feb 6= , 2025, at 5:01=E2=80=AFPM, s-8ACB22D1E722421DB54865A564FD5691@relay.walmar= t.com wrote:

=EF=BB=BF
You have = a message from Designer Living Inc. - Walmart.com

Sales Order Id: 200012853652747
Item: Mi Zone Kids Full/Queen Size Comforter S= ets, 4-Piece Kids Bedding Set for Boys, Space Rocket Ship Comforter Bed Set= , Navy

Hello Egypt / Wamart -
&nbs= p;
Thank yo for reaching out. The address is correct and it was deliv= ered to your correct address on Feb. 06. Please check your order with your = family, friends or neighbours.

Thanks,
Jerson
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Dear Designer Living Inc.

<= /p>
** THIS IS AN ESCALATION **

This is Walmart Custome= r Care, contacting you on behalf of the customer for the order below. The c= ustomer is receiving a copy of this message.

Cus= tomer Name: Egypt Minton
Customer Order Number:= 200012853652747
Purchase Order No:&nb= sp;109003389130932
Reason for Contact: Delive= red to Wrong Location/LAD
Item name/number: = Mi Zone Kids Full/Queen Size Comforter Sets, 4-Piece Kids Bedding Set for B= oys, Space Rocket Ship Comforter Bed Set, Navy/539914512
Age= nt message: Dear seller the Cx has not received the order, = although it has been marked as delivered but has been delivered to wrong ad= dress. Please process replacement for the Cx as soon as possible.

What you need to do now:
1. Rep= ly to this message to contact the customer, and do so within 48 hours, per = the guidelines outlined in the Marketplace Seller= Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Serv= ice Team

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