Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250203003426280
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 03 Feb 2025 09:22:30 -0800

Hello Elise,

Thank you for reaching out.

Unfortunately, it’s too late to cancel your order, as it has already shipped. You can track your package using FedEx tracking number 771835683516.

If you need further assistance, feel free to let us know.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Elise Grover

Customer Order Number: 200012748891150

Purchase Order No: 109003597120024

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Serta Parsa Microlight Fast Heating Cozy Electric Blanket Full Size in Plum/551504859

Agent message:   Dear Seller
Good Day!
I am Syeda and I am writing this email on behalf of the Customer. Customer wants to cancel this order. Kindly contact the shippers and do the needful at earliest. Your prompt response will be highly appreciated.
Best Regards,
Walmart Chat Support Executive.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team