From: "info@designerliving.com" Date: Mon, 27 Jan 2025 10:42:42 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012746817130 #Ref 20250125003426034 Message-Id: <2IT32AK09PU4.OHXQ8MIUH2ZW1@eecuswebserver2> To: "c-AC25CB46E6774FBFABFD07B9065D3F11@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Sue,

Thank you for let= ting us know your shipping address.

&nb= sp;

The replacement has been processed,= and it may take 5-7 business days once it ships.

<= span style=3D"font-family:'Arial',sans-serif">If you have further c= oncerns, please let us know.

Sincerely,

Giselle

Designer Living Customer Service

info@designerlivin= g.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

I absolutely would love= if you sent me a replacement!! I would really appreciate it! My address is= . Sue Mullins. 264 Norris Road , Swansboro,NC 28584

<= p>Sent from my iPhone

On Jan 27, 2025, at 12:14=E2= =80=AFPM, Designer Living Inc.

=EF=BB=BF
Hello Sue,
=
Thank you for reaching out.
=

We sincerely apologize for = the damaged item. We would be happy to send a replacement. Please provide u= s with your shipping address if you would like to proceed with this option.=

Sincerely,
Giselle
Designer Living Cust= omer Service
info@designerliving.com

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

Dear Designer Living Inc.,

Su= e Mullins wants to connect with you for the order below:

= Customer Order Number: 200012746817130
Purchase Order No: 109001527961835
Reason for= Contact: Ask a question
Item name/number: Serta Parsa Twin Size Cozy Plush Electric Throw Heated Blanket = Multi Heat Level Creme White/2672870333

Cust= omer Message:
Just received my heating blanket on Janua= ry 17th and it=E2=80=99s not working! This is the second one I have b= ought from you. Are these new?? Or do they turn off when you set the timer = to 10 hours?? I=E2=80=99ve owned heating blankets all my life, and never ha= d one just quit working after a few days!! Please help!! Probably will have to return= it. It=E2=80=99s very pretty and warm when it wants to work. But I need on= e that works ALL the time . Have a blessed day!!

= What you need to do now:
1. Reply to this message to contact= the customer, and do so within 48 hours, per the guidelines outlined in th= eMarketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours= , Walmart may proactively refund the customer.

Thank= you,
Your Walmart Customer Care Team