From: "info@designerliving.com" <info@designerliving.com>
Date: Mon, 27 Jan 2025 09:17:05 -0800
Subject: RE:Please contact the customer - Ask a question   #Ref
 20250126003426056
Message-Id: <ON76KOWZ8PU4.8XBMEC331EWM1@eecuswebserver2>
To: "a-94C40020AF7E47F1BBDA013A5673CC99@relay.walmart.com"
	<a-94C40020AF7E47F1BBDA013A5673CC99@relay.walmart.com>
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<p style=3D"color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quo=
t;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Ro=
boto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; text-wrap-mo=
de: wrap; background-color: rgb(255, 255, 255); margin-top: 1px; margin-bot=
tom: 1px;"><span style=3D"border: 0px; font-style: inherit; font-variant: i=
nherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; li=
ne-height: inherit; font-family: Arial, sans-serif; font-optical-sizing: in=
herit; font-size-adjust: inherit; font-kerning: inherit; font-feature-setti=
ngs: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; =
vertical-align: baseline; color: inherit;">Hello Sue,</span></p><p style=3D=
"color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI =
Web (West European)&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot=
;Helvetica Neue&quot;, sans-serif; font-size: 15px; text-wrap-mode: wrap; b=
ackground-color: rgb(255, 255, 255); margin-top: 1px; margin-bottom: 1px;">=
<br/></p><p style=3D"color: rgb(36, 36, 36); font-family: &quot;Segoe UI&qu=
ot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMacSyste=
mFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; tex=
t-wrap-mode: wrap; background-color: rgb(255, 255, 255); margin-top: 1px; m=
argin-bottom: 1px;"><span style=3D"border: 0px; font-style: inherit; font-v=
ariant: inherit; font-weight: inherit; font-stretch: inherit; font-size: in=
herit; line-height: inherit; font-family: Arial, sans-serif; font-optical-s=
izing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feat=
ure-settings: inherit; font-variation-settings: inherit; margin: 0px; paddi=
ng: 0px; vertical-align: baseline; color: inherit;">Thank you for reaching =
out.</span></p><p style=3D"color: rgb(36, 36, 36); font-family: &quot;Segoe=
 UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system, BlinkMa=
cSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15p=
x; text-wrap-mode: wrap; background-color: rgb(255, 255, 255); margin-top: =
1px; margin-bottom: 1px;"><br/></p><p style=3D"color: rgb(36, 36, 36); font=
-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -a=
pple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-s=
erif; font-size: 15px; text-wrap-mode: wrap; background-color: rgb(255, 255=
, 255);">We sincerely apologize for the damaged item. We would be happy to =
send a replacement. Please provide us with your shipping address if you wou=
ld like to proceed with this option.</p><p style=3D"color: rgb(36, 36, 36);=
 font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot=
;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, s=
ans-serif; font-size: 15px; text-wrap-mode: wrap; background-color: rgb(255=
, 255, 255);"><br/></p><p style=3D"color: rgb(36, 36, 36); font-family: &qu=
ot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, -apple-system,=
 BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-s=
ize: 15px; text-wrap-mode: wrap; background-color: rgb(255, 255, 255); marg=
in-top: 1px; margin-bottom: 1px;"><span style=3D"border: 0px; font-style: i=
nherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit;=
 font-size: inherit; line-height: inherit; font-family: Arial, sans-serif; =
font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inhe=
rit; font-feature-settings: inherit; font-variation-settings: inherit; marg=
in: 0px; padding: 0px; vertical-align: baseline; color: inherit;">Sincerely=
,<br/>Giselle<br/>Designer Living Customer Service<br/>info@designerliving.=
com</span></p><p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p></p><p>Dear Designer Living I=
nc.&nbsp;</p><p><br/></p><p>** THIS IS AN ESCALATION **</p><p><br/></p><p>T=
his is Walmart Customer Care, contacting you on behalf of the customer for =
the order below. The customer is receiving a copy of this message.</p><p><b=
r/></p><p><strong> Customer Name:</strong>&nbsp;Sue Mullins</p><p><strong>C=
ustomer Order Number:</strong>&nbsp;200012746817130</p><p><strong>Purchase =
Order No:</strong>&nbsp;109001527961835</p><p><strong> Reason for Contact: =
</strong>&nbsp;Ask a question</p><p><strong> Item name/number: </strong>&nb=
sp; Serta Parsa Twin Size Cozy Plush Electric Throw Heated Blanket Multi He=
at Level Creme White, Size: Twin, Actual Color: Creme White/2672870333</p><=
p><strong> Agent message: </strong>&nbsp; The cx item is not working proper=
ly and she wish to get it returned and wish to get a replacement please ass=
ist her accordingly</p><p><br/></p><p><br/></p><p><strong>What you need to =
do now:</strong></p><p>1. Reply to this message to contact the customer, an=
d do so within 48 hours, per the guidelines outlined in the <a href=3D"http=
s://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_Service_Req=
uirements">Marketplace Seller Customer Care Requirements.</a>
 <br/> 2. If there has been no reply to this communication within 48 hours,=
 Walmart may proactively refund the customer.</p><p><br/></p><p><br/></p><p=
>Thank you,&nbsp;<br/> Your Walmart Customer Care Team</p><p><br/></p><p><i=
mg width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o=
/eJwczE1qhDAUAODTmKW8v-SZRRZO6kBhFqU9QTRxGnAyYMXS2xfmAl8OaWUnxZSAyupJ2FvzHV=
Qxz5kzzF5mwcScdHALFKbBJQumBgKygOQIxLHtLapbGP2QBrRCayewly399b9pe6T96Jfnw9S21=
Fza8Z6DlygABONVJ9ErXi5vIyCP1inH6L3ZQ23rsxPI5afeW9m3etZ2fzlHiDF-dDx-Tbfb9GnO=
QP8BAAD__4T-OKM"/></p>=