From: "info@designerliving.com" Date: Mon, 20 Jan 2025 10:06:29 -0800 Subject: RE:Re: Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250119003225842 Message-Id: To: "c-7A7F20510BE144D8843AA778BD66186C@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hi Marion -

Unfortunately this is a valid. Your reques= t has been denied.

Thanks,

Jerson

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D

My address has been updated numerous times. = I just received a package from Walmart at my right address so I=E2=80=99m = not sure where you got the address you delivered to. You delivered to= the wrong address. I would expect a refund.

= On Mon, Jan 20, 2025 at 12:51=E2=80=AFPM Designer Living Inc. <s-7A7F20510BE= 144D8843AA778BD66186C@relay.walmart.com> wrote:

Hi Marion -

Thank you for your resp= onse, we double check your order in Walmart portal, unfortutately the addre= ss is still in PA. This kind of circumstances is valid and we cannot proces= s a refund.

Thanks,
Jerson

=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

Hi Jerson,

My package was delive= red to an address in Pennsylvania. I live in NJ two hours from where = the package was delivered. My address with Walmart was updated for de= livery but was still unfortunately sent to a wrong address. I don=E2=80= =99t have contact with neighbors or anyone that lives there. I would = appreciate a refund of my order.

Thank you.
=
Marion Selet

On Mon, Jan 20, 2025 at 11:33=E2= =80=AFAM info@= designerliving.com <s-7A7F20510BE144D8843AA778BD66186= C@relay.walmart.com> wrote:
You have a m= essage from Designer Living Inc. - Walmart.com

<= p>
Sales Order Id: 200012605520602
Item: Madison Park Oversized Throw Brushed Long F= aux Fur Soft All Season Throw Blanket for Bed Sofa Couch in Sand, 60x70&quo= t;

Hello Marion / Walmart-
<= /p>
Thank you for your email. Upon checking with FedEx, your order#= :200012605520602/ Purchase order #: 109001632096195 with the trac= king#: 284426591968 has been delivered on 01/18/2025. We ask tha= t you first check with other family members, neighbors and around the outsi= de of your home to ensure the package was not misplaced.
=
Sincerely,
Jerson
Designer Living Customer Service
info@designer= living.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living In= c.

** THIS IS AN ESCALATION **

Th= is is Walmart Customer Care, contacting you on behalf of the customer for t= he order below. The customer is receiving a copy of this message.
Customer Name: Marion Selet
C= ustomer Order Number: 200012605520602
Purchase = Order No: 109001632096195
Reason for Contact: = Delivered to Wrong Location/LAD
Item name/num= ber: Madison Park Oversized Throw Brushed Long Faux Fur Sof= t All Season Throw Blanket for Bed Sofa Couch in Sand, 60x70"/56135383=
Agent message: Hi this is Jacob from walmart.com contacting you o= n behalf of the customer to tell you that the customer did not get the item= and the customer wants a full refund. Hoping for your immediate assistance= . Thank you so much.

What you need to= do now:
1. Reply to this message to contact the customer, a= nd do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements= .
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

W= almart Customer Service Team

=