From: "info@designerliving.com" Date: Mon, 20 Jan 2025 09:51:47 -0800 Subject: RE:Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250119003225842 Message-Id: To: "c-7A7F20510BE144D8843AA778BD66186C@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hi Marion -

Thank you for your response, we double che= ck your order in Walmart portal, unfortutately the address is still in PA. = This kind of circumstances is valid and we cannot process a refund.

<= br/>

Thanks,

Jerson

=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

H= i Jerson,

My package was delivered to an address in Penns= ylvania. I live in NJ two hours from where the package was delivered.= My address with Walmart was updated for delivery but was still unfor= tunately sent to a wrong address. I don=E2=80=99t have contact with n= eighbors or anyone that lives there. I would appreciate a refund of m= y order.

Thank you.

Marion Selet=

On Mon, Jan 20, 2025 at 11:33=E2=80=AFAM info@designerliving.com <s-7A7F20510BE144D8= 843AA778BD66186C@relay.walmart.com> wrote:

=
You have a message from Designer Living Inc. - Walmart.com
=

Sales Order Id: 200012= 605520602
Item: Madison Park Oversized Throw= Brushed Long Faux Fur Soft All Season Throw Blanket for Bed Sofa Couch in = Sand, 60x70"

Hello Marion / Walmart= -

Thank you for your email. Upon checking with Fed= Ex, your order#:200012605520602/ Purchase order #: 109001632096195&nbs= p;with the tracking#: 284426591968 has been delivered on 01/18/2025.&n= bsp; We ask that you first check with other family members, neighbors and a= round the outside of your home to ensure the package was not misplaced.&nbs= p;

Sincerely,
Jerson
Designer Living Custome= r Service
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Des= igner Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the= customer for the order below. The customer is receiving a copy of this mes= sage.

Customer Name: Marion Selet<= /p>
Customer Order Number: 200012605520602
Purchase Order No: 109001632096195
Reaso= n for Contact: Delivered to Wrong Location/LAD
Item name/number: Madison Park Oversized Throw Brushed Lo= ng Faux Fur Soft All Season Throw Blanket for Bed Sofa Couch in Sand, 60x70= "/56135383
Agent message: Hi this is Ja= cob from walmart.com c= ontacting you on behalf of the customer to tell you that the customer did n= ot get the item and the customer wants a full refund. Hoping for your immed= iate assistance. Thank you so much.

W= hat you need to do now:
1. Reply to this message to contact = the customer, and do so within 48 hours, per the guidelines outlined in the= Marketplace Seller Customer Ca= re Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

W= almart Customer Service Team

3D""