Subject: RE:Message from Walmart.com Customer: Where is my order, 200012919707925 #Ref 20250118003225809
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 20 Jan 2025 07:19:47 -0800

Hello Lourdes / Walmart -

Thank you for your email. There is no shipping movement on the order, I can a replacement for you. If you agree to this, may you confirm your shipping address please? And please allow 5-7 business days for FedEx Ground delivery.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

LOURDES NUNEZ wants to connect with you for the order below:

Customer Order Number:  200012919707925

Purchase Order No:  109001216292174

Reason for Contact:  Where is my order

Item name/number:  Madison Park Stripe Pattern Full Size Jaxon 7 Piece Comforter Set for Adult Modern Bedroom in Blue Grey/3191654550

Customer Message:

This is Walmart.com customer support contacting you on behalf of our customer :

Order no: 200012919707925

Item ID and name : Madison-Park-Essentials-Full-Jaxon-7-Piece-Comforter-Set-with-Bed-Sheets-Blue-Grey/3191654550

the customer did not receive the item yet and it appears that the package got lost in transit so please redeliver the package for the customer as soon as possible as it is very much needed and please make sure that the carrier does not lose the package this time

customer email:[email-masked]

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team