From: "info@designerliving.com" Date: Tue, 14 Jan 2025 11:07:23 -0800 Subject: RE:Re: Re: Re: Message from Walmart.com Customer: Ask a question, 200010665954279 #Ref 20250112003425599 Message-Id: To: "c-582197BE5E59494FA2DD89F964F03C8F@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Rachel,

Th= ank you for the confirmation. We will let you know once the ref= und has been processed.

Sincerely,

Gise= lle

Designer Living Customer Service

info@designerl= iving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Yes, that would be fin= e.

On Tue, Jan 14, 2025 at 9:48=E2=80=AFAM Designer Livin= g Inc. <s-582197BE5E59494FA2DD89F964F03C8F@relay.walmart.com> wrote:=

Hello Rachel,

=

We apologize for the inconvenience. Unfortunately, = we are unable to send replacements at this time due to the item=E2=80=99s u= navailability. However, we would be happy to process a refund. Would it be = okay with you?

<= /p>
Sincerely,
Giselle
Designer Living Customer S= ervice
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Rache= l Smith
6912 Weston Lane N&n= bsp;
Maple Grove MN 55311

On Mon, Jan 13, 2025 at 4:47=E2=80=AFPM Designer Living Inc= . <s-582197BE5E59494FA2DD89F964F03C8F@relay.walmart.com> wrote:
Hello Rachel,

T= hank you for sending the photo. We would be happy to send a replacement. To= proceed, please confirm your shipping address.

Sincerely= ,
Giselle
Designer Living Customer Service
info@desig= nerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

On Mon, Jan 13, 2025 at 10:49=E2=80=AFAM Desig= ner Living Inc. <s-582197BE5E59494FA2DD89F964F03C8F@relay= .walmart.com> wrote:
Dear R= achel,

Thank you f= or reaching out to us.

Could you please provide a photo of the damaged item? This will help u= s investigate the matter promptly.
<= /p>
Thank you for your understanding.

Best = regards,
Giselle
Designer Living Customer Service
info@designerliving.com
=

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living= Inc.,

Rachel Smith wants to connect with you for t= he order below:

Customer Order Number:&= nbsp; 200010665954279
Purchase Order No: 1088= 02176810025
Reason for Contact: Ask a questio= n
Item name/number: Comfort Spaces Ember Micr= ofiber 3-Piece White Ruched Comforter Set, King/1367633788

=
Customer Message:
This has ripped and fa= llen apart after one gentle wash.

What you need t= o do now:
1. Reply to this message to contact the customer, = and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirement= s.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team

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