Subject: RE:Message from Walmart.com Customer: Ask a question, 200012598992582 #Ref 20250114003225656
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jan 2025 09:11:15 -0800

Hi Sue -

Thank you for contacting us. Please feel free to contact our customer service on this phone number: 8864568852.

Thanks,

Jerson

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Dear Designer Living Inc.,

Sue Mullins wants to connect with you for the order below:

Customer Order Number:  200012598992582

Purchase Order No:  109000372843860

Reason for Contact:  Ask a question

Item name/number:  Serta Parsa Twin Size Cozy Plush Electric Throw Heated Blanket Multi Heat Level Creme White/2672870333

Customer Message:

Just had my heating blanket delivered December 6th. Today is January 14 and it is not working at all , no heat. What is the problem?? Was this a new heating blanket??

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team