Subject: RE:Please contact the customer - Cancel my order #Ref 20250114003225654
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 14 Jan 2025 07:54:44 -0800

Hello Julissa,

Thank you for reaching out.

Unfortunately, it is too late to cancel your because it is already processing and too far into the system to prevent shipment at this time.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Julissa  Lopez Cruz

Customer Order Number: 200012911746504

Purchase Order No: 109000893229929

Reason for Contact:  Cancel my order

Item name/number:   Madison Park Beaded 36" Dia Round Wall Mirror, with Luxury Iron Framed, Modern Wall Mounted Mirror for Home Décor, Gold, Size: 27"Dia x 1.75"D, Frame Color: Gold/389289776

Agent message:   Greetings!  this is Walmart.com on the customer's behalf. The reason for this email is because our mutual customer  never received the item and the Cx wants to get the refund for this order besides the cx requesting the cancellation before but the items it wasn't cancel  for this order . Please help the Cx and contact the Cx as soon as possible. Thank you so much for your help.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team